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Customer Satisfaction Stories - Page 34

Australian Stories

Customer Satisfaction stories

Redefining profit strategies in Australia: The impact of voice technology
Customer Experience

Redefining profit strategies in Australia: The impact of voice technology

Implementing systems that analyse and extract customer insights presents an invaluable opportunity to capitalise on an existing asset.

By Aparna Gray • 4 min read • Tue, 27th Feb 2024

Global Stories

Customer Satisfaction stories

Medallia secures top spot in Gartner's VoC platforms ranking
Customer Experience

Medallia secures top spot in Gartner's VoC platforms ranking

Medallia secures prime position for the third year in a row in the Gartner Magic Quadrant for Voice of Customer platforms, backed by a £750 million investment.

By Shannon Williams • 2 min read • Tue, 26th Mar 2024
Navigating the tumultuous waves of Oracle Java pricing and licensing changes
Marketing Technologies

Navigating the tumultuous waves of Oracle Java pricing and licensing changes

Oracle's Java pricing and licensing updates, shifting from usage-based to per-employee costs, send businesses seeking for alternative distribution channels amidst concern over increased operational expenditure.

By Dean Vaughan • 4 min read • Tue, 26th Mar 2024
Salient Predictions unveils upgraded model for weather risk management
Agricultural Technology

Salient Predictions unveils upgraded model for weather risk management

Salient Predictions introduces an upgraded model aimed at transforming risk management in key sectors such as energy, agriculture, and insurance, offering advanced foresight for weather-related disasters.

By Catherine Knowles • 3 min read • Thu, 21st Mar 2024
OutSystems unveils Data Fabric to boost developer prowess & agility
Virtualisation

OutSystems unveils Data Fabric to boost developer prowess & agility

OutSystems unveils major update with introduction of OutSystems Data Fabric and Event-Driven Architecture feature in its Developer Cloud to boost data-powered app creation and IT transformation.

By Sean Mitchell • 3 min read • Thu, 21st Mar 2024
Payment terms crucial for B2B eCommerce success – study
Customer Experience

Payment terms crucial for B2B eCommerce success – study

A Hokodo study indicates payment terms are key in B2B eCommerce, with 83% of businesses willing to abandon a transaction without them.

By Shannon Williams • 3 min read • Thu, 21st Mar 2024
Solo.io launches Gloo Network for advanced Cilium management
Network Infrastructure

Solo.io launches Gloo Network for advanced Cilium management

Solo.io unveils Gloo Network for Cilium, a cloud-native application networking solution easing corporate adoption and tightening the integration of Cilium technology.

By Catherine Knowles • 3 min read • Wed, 20th Mar 2024
Wonder Group partners with Sorted to transform global shipping operations
Customer Experience

Wonder Group partners with Sorted to transform global shipping operations

Wonder Group, a prominent party goods designer and distributor, teams up with Delivery Experience platform, Sorted, to streamline global shipping operations and heighten customer experience.

By Catherine Knowles • 3 min read • Tue, 19th Mar 2024
Celonis appoints Rupal Karia as UK & Ireland leader
Digital Transformation

Celonis appoints Rupal Karia as UK & Ireland leader

Celonis appoints Rupal Karia, celebrated business leader with over 20 years' experience, to drive UK and Ireland expansion and spur digital transformation with their process knowledge and AI expertise.

By Imee Dequito • 3 min read • Fri, 15th Mar 2024
UK retailers confront barriers to AI adoption, study finds
Artificial Intelligence

UK retailers confront barriers to AI adoption, study finds

Despite 69% of retailers in the United Kingdom planning AI integration in the next two years, only 27% are currently utilising it.

By Shannon Williams • 3 min read • Wed, 13th Mar 2024
IWD 2024: Collaboration is key to driving diversity in tech
Unified Communications

IWD 2024: Collaboration is key to driving diversity in tech

Stereotypes hamper women's progress in tech, with only 24% reaching leadership roles in 2023. Collaboration and mentorship are essential to fostering diversity, driving innovation, and breaking barriers.

By Shay Rubio • 4 min read • Fri, 8th Mar 2024
LogRhythm appoints Joanne Wong as Interim Chief Marketing Officer
Security Information and Event Management

LogRhythm appoints Joanne Wong as Interim Chief Marketing Officer

Leading security solutions provider, LogRhythm, welcomes seasoned professional Joanne Wong as its Interim Chief Marketing Officer, bolstering its commitment to diversity and gender equality.

By Imee Dequito • 3 min read • Wed, 6th Mar 2024
Hands-on Review: EcoFlow DELTA 2 Max portable power station
Power / Energy

Hands-on Review: EcoFlow DELTA 2 Max portable power station

EcoFlow's DELTA 2 Max portable power station exceeds expectations, offering a robust, versatile, and eco-friendly energy solution, ideal for outdoors, remote work, or power backup needs.

By Sean Mitchell • 3 min read • Wed, 6th Mar 2024
Businesses struggling to integrate AI into tech stacks
Data governance

Businesses struggling to integrate AI into tech stacks

New research exposes the struggle of over 90% of businesses to incorporate artificial intelligence into their tech stacks due to integration challenges and strategic disconcord.

By Catherine Knowles • 3 min read • Thu, 29th Feb 2024
DiDi Global adopts NICE's cloud-based WFM & EEM solutions
Unified Communications

DiDi Global adopts NICE's cloud-based WFM & EEM solutions

DiDi Global teams up with NICE for AI-driven Workforce Management and Employee Engagement solutions to optimise operations and boost employee satisfaction.

By Imee Dequito • 2 min read • Wed, 28th Feb 2024
TCS & Co-op expand partnership to further cloud-first strategy
Hybrid Cloud

TCS & Co-op expand partnership to further cloud-first strategy

Tata Consultancy Services and The Co-operative Group boost their long-term partnership, gearing up for cloud-first strategy to fuel Co-op's business growth and sustainability ambitions.

By Kaleah Salmon • 3 min read • Wed, 28th Feb 2024
Genetec announces Security Center SaaS to revolutionise physical security industry
EduTech

Genetec announces Security Center SaaS to revolutionise physical security industry

Genetec has unveiled Security Center SaaS, an enterprise-grade solution expected to redefine cloud-based physical security with its comprehensive capabilities and cybersecurity measures.

By Catherine Knowles • 3 min read • Fri, 23rd Feb 2024

Stories from Other Regions

Customer Satisfaction stories