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Customer Support Stories - Page 12

Australian Stories

Customer Support stories

Exclusive: Rohini Sharma on monday.com's AI shift
Software-as-a-Service

Exclusive: Rohini Sharma on monday.com's AI shift

Australian organisations are moving past AI hype, demanding tools that simplify daily work, scale across teams and prove practical value.

By Melania Watson • 6 min read • Thu, 12th Feb 2026

Global Stories

Customer Support stories

Bitget unveils GracyAI avatar to guide crypto users
Crypto

Bitget unveils GracyAI avatar to guide crypto users

Bitget launches GracyAI, a chatty avatar of boss Gracy Chen to guide crypto users on strategy and mindset, not quick-fire price tips.

By Catherine Knowles • 4 min read • Sun, 15th Feb 2026
AI referrals surge as web traffic falls & costs rise
Data Analytics

AI referrals surge as web traffic falls & costs rise

AI-referred traffic has surged 632% despite overall web visits slipping and rising acquisition costs squeezing digital marketing returns.

By Joseph Gabriel Lagonsin • 4 min read • Fri, 13th Feb 2026
Five insurance payment trends shaping Australia and New Zealand
Crypto

Five insurance payment trends shaping Australia and New Zealand

Rising claims, digital demands and real-time payments are reshaping how insurers across Australia and New Zealand collect and pay out.

By Abbigail Granada • 5 min read • Fri, 13th Feb 2026
Newo raises USD $25m to scale AI reception platform
Software-as-a-Service

Newo raises USD $25m to scale AI reception platform

Newo raises USD $25m to grow AI voice agents that answer calls for small businesses, after revenue doubled late 2025 amid rising demand.

By Sean Mitchell • 4 min read • Fri, 13th Feb 2026
Oracle NetSuite unveils AI tools & integration push
Software-as-a-Service

Oracle NetSuite unveils AI tools & integration push

Oracle NetSuite launches AI tools and a low-code integration platform to automate finance, planning and customer workflows across its suite.

By Shannon Williams • 4 min read • Thu, 12th Feb 2026
NetSuite unveils AI finance tools & low-code integration
Digital Transformation

NetSuite unveils AI finance tools & low-code integration

NetSuite debuts AI finance tools and a low-code integration platform to streamline closes, pricing, reporting and cross-app workflows.

By Joseph Gabriel Lagonsin • 4 min read • Thu, 12th Feb 2026
Expereo enhances expereoOne with digital case tool
Network Infrastructure

Expereo enhances expereoOne with digital case tool

Expereo adds shared Digital Case Management to expereoOne, giving enterprises a single, transparent case timeline across global networks.

By Sofiah Nichole Salivio • 3 min read • Wed, 11th Feb 2026
Tesa marks 45 years in Singapore with new lab push
Cartech

Tesa marks 45 years in Singapore with new lab push

Tesa marks 45 years in Singapore with a new A*STAR lab, boosting Asia-Pacific innovation and sustainable adhesive manufacturing.

By Mark Tarre • 4 min read • Tue, 10th Feb 2026
Airwallex unveils AI assistant to streamline finance tasks
Software-as-a-Service

Airwallex unveils AI assistant to streamline finance tasks

Airwallex launches an AI assistant in its web app, promising to simplify onboarding and day-to-day finance tasks for multi-currency businesses.

By Melania Watson • 4 min read • Mon, 9th Feb 2026
Agentic AI upends SaaS models & sparks valuation shock
Software-as-a-Service

Agentic AI upends SaaS models & sparks valuation shock

Agentic AI is shredding seat-based SaaS models, sparking a wave of 'zombie' vendors, valuation shocks and leaner, AI-native rivals.

By Sofiah Nichole Salivio • 4 min read • Mon, 9th Feb 2026

Stories from Other Regions

Customer Support stories

Ramco unveils Chia, an AI agent for service workflows
Software-as-a-Service

Ramco unveils Chia, an AI agent for service workflows

Ramco launches Chia, a no-code conversational AI agent to orchestrate complex, multi-step service workflows across enterprise systems.

By Catherine Knowles • 4 min read • Tue, 17th Feb 2026
Study finds 'Are you sure?' rarely improves AI replies
Risk & Compliance

Study finds 'Are you sure?' rarely improves AI replies

New TELUS Digital research finds asking AI assistants “Are you sure?” seldom boosts accuracy and can even make correct answers worse.

By Catherine Knowles • 4 min read • Sun, 15th Feb 2026
Shoppers ditch baskets over delivery fees & friction
Digital Transformation

Shoppers ditch baskets over delivery fees & friction

Shoppers shun online baskets over high delivery fees and clunky checkouts as retailers plough cash into loyalty schemes and shiny AI tools.

By Mark Tarre • 4 min read • Thu, 12th Feb 2026
Exacta Group reshapes leadership to drive AI growth
DataCentre infrastructure

Exacta Group reshapes leadership to drive AI growth

Exacta Group rejigs leadership, naming new unit heads and a CEO as it targets AI-driven growth and aims for GBP £28 million in revenue.

By Sofiah Nichole Salivio • 4 min read • Thu, 12th Feb 2026
AA launches AI apprenticeship with Multiverse in UK
Digital Transformation

AA launches AI apprenticeship with Multiverse in UK

AA teams with Multiverse on an AI apprenticeship to upskill staff in everyday roles, aiming to boost planning, efficiency and customer service.

By Sofiah Nichole Salivio • 4 min read • Tue, 10th Feb 2026
IMP Software named UK education industry leader 2025
Software-as-a-Service

IMP Software named UK education industry leader 2025

IMP Software has been named The Assignment Report's UK education company of 2025 after rapid growth supplying finance tools to MATs.

By Mark Tarre • 4 min read • Fri, 6th Feb 2026