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Customer Support Stories - Page 9

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Customer Support stories

SIOS wins triple honours for leadership & support teams
Disaster Recovery

SIOS wins triple honours for leadership & support teams

SIOS Technology nets triple industry honours for leadership, customer success and support as demand for mission-critical resilience grows.

By Sean Mitchell • 4 min read • Thu, 12th Mar 2026
DevRev expands Computer AI agent platform in India
Customer Relationship Management

DevRev expands Computer AI agent platform in India

DevRev to expand its Computer AI agent platform in India, debuting Agent Studio and Text2SQL tools to push enterprises beyond pilot projects.

By Shannon Williams • 4 min read • Thu, 12th Mar 2026
RingCentral unveils AIR Pro no-code AI contact agents
Unified Communications

RingCentral unveils AIR Pro no-code AI contact agents

RingCentral debuts AIR Pro voice-first AI agents with no-code tools, aiming to move enterprises beyond basic IVR to scalable automation.

By Mark Tarre • 3 min read • Wed, 11th Mar 2026
Whatfix boosts Mirror with AI roleplay training tools
Unified Communications

Whatfix boosts Mirror with AI roleplay training tools

Whatfix adds AI roleplay training to its Mirror simulator, promising faster readiness and fuelling a surge to USD $3 million in recurring revenue.

By Sofiah Nichole Salivio • 4 min read • Wed, 11th Mar 2026
Salesforce unveils Agentforce AI-powered contact centre
Customer Relationship Management

Salesforce unveils Agentforce AI-powered contact centre

Salesforce debuts Agentforce Contact Centre, unifying AI agents, voice, digital channels and CRM data to simplify customer service operations.

By Mark Tarre • 5 min read • Wed, 11th Mar 2026
Quiq hires Jen Grant as CMO to drive scaled AI agents
Unified Communications

Quiq hires Jen Grant as CMO to drive scaled AI agents

Quiq names Jen Grant chief marketing officer to steer strategy as enterprises move AI agents from pilots to large-scale customer use.

By Joseph Gabriel Lagonsin • 4 min read • Wed, 11th Mar 2026
Dify raises USD $30m to scale open-source AI workflows
Data governance

Dify raises USD $30m to scale open-source AI workflows

Dify secures USD $30m to expand its open-source platform for production-ready AI agent workflows across global enterprise teams.

By Karen Joy Bacudo • 3 min read • Wed, 11th Mar 2026
How phone verification keeps customer data accurate
Digital Transformation

How phone verification keeps customer data accurate

Learn simple and scalable ways to check if a phone number is active, improve data accuracy and keep your customer communications on track.

By Bobby Joseph • 4 min read • Tue, 10th Mar 2026
WaveMaker women urge shared support to 'Give to Gain'
DevOps

WaveMaker women urge shared support to 'Give to Gain'

WaveMaker women leaders call for shared support at home and work, saying inclusive cultures help teams 'Give to Gain' and drive innovation.

By Kaleah Salmon • 4 min read • Tue, 10th Mar 2026
Deskpro brings cloud & VPC help desks to AWS shopfront
Unified Communications

Deskpro brings cloud & VPC help desks to AWS shopfront

Deskpro launches cloud and VPC help desk on AWS Marketplace, giving organisations flexible hosting, AI options and streamlined procurement.

By Mark Tarre • 3 min read • Sat, 7th Mar 2026
iVisa launches B1/B2 support amid tighter US scrutiny
Risk & Compliance

iVisa launches B1/B2 support amid tighter US scrutiny

iVisa unveils B1/B2 visa support as the US tightens visitor scrutiny and pilots bonds of up to USD $15,000 for higher-risk applicants.

By Sofiah Nichole Salivio • 4 min read • Sat, 7th Mar 2026
AI agents and enterprise transformation: Turning hype into measurable value in 2026
Data Protection

AI agents and enterprise transformation: Turning hype into measurable value in 2026

In 2026, AI agents move from pilots to the enterprise core, forcing firms to prove measurable value under tight governance.

By Rasangi De Silva • 6 min read • Fri, 6th Mar 2026

Stories from Other Regions

Customer Support stories

AI reshapes jobs as firms battle data & governance
DevOps

AI reshapes jobs as firms battle data & governance

AI is boosting jobs and returns for many firms, but poor data readiness, governance gaps and shadow tools threaten to stall progress.

By Sofiah Nichole Salivio • 5 min read • Wed, 11th Mar 2026
Anthropic offers EUR €355,000 AI roles in Dublin push
Data Protection

Anthropic offers EUR €355,000 AI roles in Dublin push

Anthropic dangles EUR €355,000 AI engineering pay as it ramps up Dublin hiring drive and cements the city as a key European hub.

By Mark Tarre • 4 min read • Tue, 10th Mar 2026
DRA launches Chennai's first AI home sales assistant
Customer Relationship Management

DRA launches Chennai's first AI home sales assistant

DRA launches Chennai's first multi-lingual AI home sales assistant, giving buyers instant project details and scheduling site visits.

By Catherine Knowles • 4 min read • Mon, 9th Mar 2026
Hiswai launches Zuno AI chat to power smarter websites
Document Management

Hiswai launches Zuno AI chat to power smarter websites

Vancouver-based Hiswai has launched Zuno, an AI chat layer that turns corporate websites into conversational, data-rich customer hubs.

By Sean Mitchell • 4 min read • Sat, 7th Mar 2026
Women in transport tech: How diverse teams keep freight moving
Digital Transformation

Women in transport tech: How diverse teams keep freight moving

Women at MyTrucking are reshaping transport tech, blending empathy with efficiency to keep freight moving in smarter, more human ways.

By Sarah Macdonald • 3 min read • Fri, 6th Mar 2026