Customer Support stories - Page 9
CNCF finds strong bond between cloud native dev & AI tools
Thu, 13th Nov 2025
#
virtualisation
#
ai
#
software development
NVIDIA Triton and Metaflow lead in enterprise adoption as 41% of AI developers embrace scalable, cloud-based AI systems for core tasks.
New Relic named leader in Gartner's 2025 Magic Quadrant for DEM
Tue, 11th Nov 2025
#
digital transformation
#
cx
#
martech
New Relic has been named a Leader in Gartner's 2025 Magic Quadrant for Digital Experience Monitoring, marking its second consecutive year in this top position.
Adobe's Chief Legal Officer on ethics & trust in the generative AI era
Tue, 11th Nov 2025
#
martech
#
genai
#
ai
Adobe's Chief Legal Officer highlights ethics, transparency and government engagement as key to trust in the evolving generative AI landscape.
How human agents can work with AI to elevate contact centre outcomes for customers
Thu, 6th Nov 2025
#
uc
#
cx
#
martech
Combining human empathy with AI's smart automation transforms contact centres, boosting efficiency and delivering personalised customer experiences.
ISH acquires ProSpend to boost global fintech & UK presence
Tue, 4th Nov 2025
#
fintech
#
financial systems
#
accounts payable
UK software group ISH acquires Australian fintech ProSpend to enhance its global footprint and expand UK market presence from 2026.
Zendesk named leader for AI-first customer service by Gartner
Thu, 30th Oct 2025
#
crm
#
devops
#
digital transformation
Zendesk has been named a Leader in Gartner's 2025 Magic Quadrant for CRM Customer Engagement, praised for its AI-first Resolution Platform.
AI guardrails: Building trust in fintech's next frontier
Thu, 30th Oct 2025
#
data protection
#
fintech
#
risk & compliance
Fintech firms rush to adopt AI, with 65% using it despite cybersecurity lapses, highlighting the urgent need for robust guardrails to build trust and ensure safety.
Grammarly rebrands as Superhuman & launches AI suite
Thu, 30th Oct 2025
#
partner programmes
#
rpa
#
erp
Grammarly rebrands as Superhuman, bundling writing, docs and email tools with new proactive AI agents in a cross-app subscription suite.
Talkdesk & Databricks join forces to unify customer data
Mon, 27th Oct 2025
#
uc
#
data analytics
#
digital transformation
Talkdesk expands its partnership with Databricks to unify customer data, enhancing AI-driven automation and personalised experiences on its CXA platform.
Talkdesk boosts Copilot with agentic AI for smarter support
Thu, 23rd Oct 2025
#
cx
#
martech
#
it automation
Talkdesk enhances its Copilot with agentic AI, enabling customer service agents to handle complex queries through smarter, real-time support and automation.
Australian shoppers cautious on AI, trust key for Black Friday
Wed, 22nd Oct 2025
#
cx
#
martech
#
personalisation
Australian shoppers remain wary of AI-driven retail ahead of Black Friday 2025, prioritising trust and data privacy over automated experiences.
Zoho launches free agentic AI upgrades across core business apps
Fri, 17th Oct 2025
#
document management
#
digital transformation
#
ecm
Zoho launches free agentic AI features across its core business apps to ease AI adoption by automating tasks without added costs for users.
Extreme Networks named Leader in IDC MarketScape 2025 WLAN report
Fri, 17th Oct 2025
#
firewalls
#
network infrastructure
#
network security
Extreme Networks has been named a Leader in the IDC MarketScape 2025 report for its AI-powered WLAN solutions and expertise in high-density deployments.
Gallagher Security partners with ISTC to boost LATAM presence
Fri, 17th Oct 2025
#
physical security
#
risk & compliance
#
security industry
Gallagher Security teams up with ISTC to expand its reach and offer tailored security solutions across Latin America and the Caribbean.
Aryaka revamps partner programme to boost global channel growth
Thu, 16th Oct 2025
#
firewalls
#
network infrastructure
#
hybrid cloud
Aryaka has launched a revamped partner programme to accelerate global channel growth, boosting support and incentives for distributors and resellers worldwide.
Coveo enhances AI for Agentforce with context passthrough tools
Thu, 16th Oct 2025
#
cx
#
martech
#
risk & compliance
Coveo has enhanced AI support on Agentforce with custom context passthrough tools, boosting response accuracy and accelerating issue resolution for enterprises.
OpenText launches CE 25.4 to boost secure AI readiness & compliance
Thu, 16th Oct 2025
#
document management
#
ecm
#
martech
OpenText has launched Cloud Editions 25.4 to enhance AI readiness, secure data management, and compliance for businesses adopting artificial intelligence.
TeamViewer & Salesforce launch AI-powered IT support integration
Wed, 15th Oct 2025
#
saas
#
digital transformation
#
martech
TeamViewer and Salesforce have unveiled an AI-powered integration for IT support, aiming to streamline remote assistance and boost digital workplace productivity.
Salesforce launches Agentforce 360 to unite humans & AI agents
Wed, 15th Oct 2025
#
crm
#
digital transformation
#
martech
Salesforce has launched Agentforce 360, a platform that unites human employees and AI agents to boost workplace productivity and customer service.
Brennan selects NiCE CXone Mpower to drive customer service upgrade
Mon, 13th Oct 2025
#
uc
#
digital transformation
#
cx
Brennan has upgraded its customer service with NiCE CXone Mpower, boosting scalability, AI automation, and efficiency across contact centres in Australia.