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Customer Support Stories - Page 8

Australian Stories

Customer Support stories

LearnUpon boosts APAC growth with AI course platform
Software-as-a-Service

LearnUpon boosts APAC growth with AI course platform

LearnUpon ramps up APAC push with new Sydney HQ and Create+ AI course authoring, targeting faster, scalable learning for regional clients.

By Joseph Gabriel Lagonsin • 3 min read • Tue, 17th Mar 2026
AI CX ambitions outpace readiness for Australian firms
Customer Relationship Management

AI CX ambitions outpace readiness for Australian firms

Australian firms boost AI spending for customer experience, but skills, data gaps and staff concerns show ambitions outpacing readiness.

By Mark Tarre • 4 min read • Thu, 12th Mar 2026

Global Stories

Customer Support stories

VAST Data unveils Foundation Stacks for NVIDIA AI OS
Hybrid Cloud

VAST Data unveils Foundation Stacks for NVIDIA AI OS

VAST Data unveils Foundation Stacks, turning NVIDIA AI Blueprints into production-ready pipelines on its AI Operating System.

By Joseph Gabriel Lagonsin • 3 min read • Tue, 17th Mar 2026
OpenAI drops ChatGPT checkout to pursue agent vision
Marketing Technologies

OpenAI drops ChatGPT checkout to pursue agent vision

OpenAI abandons in-chat checkout for ChatGPT, pivoting to web‑navigating shopping agents and referral-led partnerships with retailers.

By Sofiah Nichole Salivio • 4 min read • Tue, 17th Mar 2026
Qualtrics named Leader in 2026 Gartner VoC Quadrant
Unified Communications

Qualtrics named Leader in 2026 Gartner VoC Quadrant

Qualtrics again tops Gartner's 2026 Voice of the Customer rankings, leading on execution, vision and AI-driven experience agents.

By Sofiah Nichole Salivio • 3 min read • Fri, 13th Mar 2026
SonicWall revamps partner programme & appoints CRO
Firewalls

SonicWall revamps partner programme & appoints CRO

SonicWall overhauls its SecureFirst Partner Program and appoints Patrick O'Donnell as CRO to drive partner-led sales and managed services.

By Sean Mitchell • 3 min read • Fri, 13th Mar 2026
Sinch unveils Voice Relay to power AI-driven calls
Unified Communications

Sinch unveils Voice Relay to power AI-driven calls

Sinch launches Voice Relay, linking text-based AI agents to live calls to streamline customer support on its expanded global voice network.

By Joseph Gabriel Lagonsin • 4 min read • Fri, 13th Mar 2026
Zendesk to acquire Forethought in agentic AI expansion
Digital Transformation

Zendesk to acquire Forethought in agentic AI expansion

Zendesk to buy AI agent platform Forethought in its biggest deal in nearly 20 years, betting on self-improving automation in customer service.

By Mark Tarre • 4 min read • Thu, 12th Mar 2026
Gamma urges diagnosis-led rethink of customer experience
EduTech

Gamma urges diagnosis-led rethink of customer experience

Gamma is urging organisations to treat missed calls and long queues as symptoms of deeper CX flaws in systems, processes and culture.

By Joseph Gabriel Lagonsin • 4 min read • Thu, 12th Mar 2026
AI ambition outpaces readiness for smaller businesses
Data Protection

AI ambition outpaces readiness for smaller businesses

SMBs are bullish on AI but a new ECI report finds poor data, scarce skills and unclear use cases are stalling real-world results.

By Joseph Gabriel Lagonsin • 4 min read • Thu, 12th Mar 2026
Zapier data shows AI is now infrastructure for leads
Customer Relationship Management

Zapier data shows AI is now infrastructure for leads

Zapier's study of 10,000 workflows shows AI is shifting from one-off tools to core lead-management infrastructure for sales teams.

By Shannon Williams • 5 min read • Thu, 12th Mar 2026
Zendesk to buy Forethought in agentic AI expansion drive
Unified Communications

Zendesk to buy Forethought in agentic AI expansion drive

Zendesk moves to buy Forethought, betting on agentic AI agents to resolve most customer issues autonomously across platforms and channels.

By Shannon Williams • 4 min read • Thu, 12th Mar 2026

Stories from Other Regions

Customer Support stories

YouLend opens Berlin hub to drive EU embedded finance
Fintech

YouLend opens Berlin hub to drive EU embedded finance

YouLend opens a Berlin hub as its fastest-growing market powers EU expansion, after reporting FY24/25 revenue of EUR €230 million.

By Karen Joy Bacudo • 3 min read • Tue, 17th Mar 2026
AI investment surges as firms lag on omnichannel CX
Unified Communications

AI investment surges as firms lag on omnichannel CX

AI tops CX investment plans, but few brands yet deploy proactive, predictive tools across channels, leaving omnichannel ambitions stalled.

By Mark Tarre • 4 min read • Mon, 16th Mar 2026
Indosat & Safaricom forge AI & fintech partnership
Digital Transformation

Indosat & Safaricom forge AI & fintech partnership

Indosat and Safaricom have struck an AI and fintech alliance to boost smarter networks, fraud controls and mobile money in emerging markets.

By Sofiah Nichole Salivio • 4 min read • Mon, 16th Mar 2026
BackOps secures USD $26m to automate logistics chains
Unified Communications

BackOps secures USD $26m to automate logistics chains

BackOps secures USD $26m Series A to scale AI-driven logistics tools that automate exception handling and cut manual supply chain work.

By Karen Joy Bacudo • 4 min read • Sat, 14th Mar 2026
LINE Plus unveils ActEngine AI for merchant support
Unified Communications

LINE Plus unveils ActEngine AI for merchant support

LINE Plus launches ActEngine AI, an agent platform automating merchant support and sales, after big gains at Thailand's LINE MAN Wongnai.

By Sean Mitchell • 4 min read • Thu, 12th Mar 2026