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Customer Support Stories - Page 19

Australian Stories

Customer Support stories

Security tops 2026 tech spend for Australian retailers
Data Protection

Security tops 2026 tech spend for Australian retailers

Security, privacy and data protection will command the biggest tech spend for Australian retail SMBs in 2026, ahead of AI and global growth.

By Mark Tarre • 4 min read • Tue, 3rd Feb 2026

Global Stories

Customer Support stories

Expereo enhances expereoOne with digital case tool
Network Infrastructure

Expereo enhances expereoOne with digital case tool

Expereo adds shared Digital Case Management to expereoOne, giving enterprises a single, transparent case timeline across global networks.

By Sofiah Nichole Salivio • 3 min read • Wed, 11th Feb 2026
Tesa marks 45 years in Singapore with new lab push
Cartech

Tesa marks 45 years in Singapore with new lab push

Tesa marks 45 years in Singapore with a new A*STAR lab, boosting Asia-Pacific innovation and sustainable adhesive manufacturing.

By Mark Tarre • 4 min read • Tue, 10th Feb 2026
Airwallex unveils AI assistant to streamline finance tasks
Software-as-a-Service

Airwallex unveils AI assistant to streamline finance tasks

Airwallex launches an AI assistant in its web app, promising to simplify onboarding and day-to-day finance tasks for multi-currency businesses.

By Melania Watson • 4 min read • Mon, 9th Feb 2026
Agentic AI upends SaaS models & sparks valuation shock
Software-as-a-Service

Agentic AI upends SaaS models & sparks valuation shock

Agentic AI is shredding seat-based SaaS models, sparking a wave of 'zombie' vendors, valuation shocks and leaner, AI-native rivals.

By Sofiah Nichole Salivio • 4 min read • Mon, 9th Feb 2026
Anthropic plugins accelerate the shift to AI agents
Software-as-a-Service

Anthropic plugins accelerate the shift to AI agents

Anthropic adds Claude plugins to Cowork, fuelling investor fears that agent-style AI could undermine traditional seat-based software.

By Karen Joy Bacudo • 5 min read • Fri, 6th Feb 2026
Melissa boosts global phone data with real time checks
Unified Communications

Melissa boosts global phone data with real time checks

Melissa's global phone verification delivers real-time accuracy, fraud protection and compliance, turning unreliable phone data into growth.

By Bobby Joseph • 4 min read • Thu, 5th Feb 2026
8x8 sees AI customer interactions surge across voice, chat
Unified Communications

8x8 sees AI customer interactions surge across voice, chat

8x8 reports triple-digit growth in AI voice and messaging for CX, as contact centres scale automation beyond pilots across channels.

By Shannon Williams • 5 min read • Thu, 5th Feb 2026
NiCE Cognigy wins sole Gartner Customers' Choice nod
Software-as-a-Service

NiCE Cognigy wins sole Gartner Customers' Choice nod

Verified customer reviews have lifted Cognigy.AI to the top peer-voted spot in Gartner's enterprise conversational AI rankings, with a 4.8 rating.

By Sean Mitchell • 3 min read • Wed, 4th Feb 2026
Zendesk names Craig Flower COO to drive AI first shift
Software-as-a-Service

Zendesk names Craig Flower COO to drive AI first shift

Zendesk promotes Craig Flower to chief operating officer, tasking him with accelerating its AI-first customer service and operations strategy.

By Mark Tarre • 3 min read • Wed, 4th Feb 2026
How address validation transforms Shopify deliveries
Customer Experience

How address validation transforms Shopify deliveries

Address validation on Shopify cuts failed deliveries, trims shipping costs and boosts loyalty by ensuring accurate, standardised customer data.

By Edmund Ng • 5 min read • Wed, 4th Feb 2026
Genspark expands AI call agent globally with Twilio
Customer Experience

Genspark expands AI call agent globally with Twilio

Genspark rolls out its AI call agent to over 40 countries using Twilio voice tech, handling bookings, support and multilingual calls at scale.

By Mark Tarre • 3 min read • Tue, 3rd Feb 2026

Stories from Other Regions

Customer Support stories

AA launches AI apprenticeship with Multiverse in UK
Digital Transformation

AA launches AI apprenticeship with Multiverse in UK

AA teams with Multiverse on an AI apprenticeship to upskill staff in everyday roles, aiming to boost planning, efficiency and customer service.

By Sofiah Nichole Salivio • 4 min read • Tue, 10th Feb 2026
IMP Software named UK education industry leader 2025
Software-as-a-Service

IMP Software named UK education industry leader 2025

IMP Software has been named The Assignment Report's UK education company of 2025 after rapid growth supplying finance tools to MATs.

By Mark Tarre • 4 min read • Fri, 6th Feb 2026
Wagepoint rebrands & ramps up remote hiring in Canada
Digital Transformation

Wagepoint rebrands & ramps up remote hiring in Canada

Payroll software firm Wagepoint unveils a refreshed brand and plans to hire over 45 remote staff across Canada as it targets fresh growth.

By Joseph Gabriel Lagonsin • 3 min read • Fri, 6th Feb 2026
David Owasi on turning missed calls into an AI business
Software-as-a-Service

David Owasi on turning missed calls into an AI business

After losing his job, David Owasi grew OutreachGenius into an AI call-handler for trades - and now has his sights set on space technology.

By Jake MacAndrew • 4 min read • Thu, 5th Feb 2026
Toast opens new Bengaluru tech hub to drive growth
Fintech

Toast opens new Bengaluru tech hub to drive growth

Toast has opened a 64,000-square-foot Bengaluru tech hub at RMZ Ecoworld to scale product development, hiring and global innovation.

By Mark Tarre • 3 min read • Mon, 2nd Feb 2026