IT Brief Australia - Technology news for CIOs & IT decision-makers
Australia

Australian Stories

Customers stories

This is the age of the customer: How will the comms industry respond?
Customers

This is the age of the customer: How will the comms industry respond?

CSPs that embrace technology to keep up with customers' growing expectations are far more likely to succeed in the future, according to a new report.

By Catherine Knowles • 3 min read • Mon, 22nd Feb 2016
Kogan Mobile returns to telco market
Partner Programmes

Kogan Mobile returns to telco market

Kogan Mobile partners with Vodafone to disrupt the telco space, offering bargain deals and Qantas points to savvy shoppers.

By Heather Wright • 2 min read • Mon, 19th Oct 2015

Global Stories

Customers stories

Arbor brings order to the chaos with new security platform
Unified Communications

Arbor brings order to the chaos with new security platform

Arbor Networks introduces new security platform to detect and investigate advanced cyber-threats in real-time.

By Catherine Knowles • 3 min read • Fri, 26th Feb 2016
Ticket to success? Getting to know your customers
Unified Communications

Ticket to success? Getting to know your customers

Marketers struggling to personalize campaigns due to overwhelming amount of customer info, says Teradata Marketing Applications.

By Catherine Knowles • 3 min read • Thu, 18th Feb 2016
Aerohive successfully woos customers
Customers

Aerohive successfully woos customers

Aerohive Networks achieves high customer satisfaction with 97% satisfied and 95% recommending the company, according to recent study.

By Catherine Knowles • 2 min read • Thu, 28th Jan 2016
AI, mobility, IoT revolutionises customer experience
Unified Communications

AI, mobility, IoT revolutionises customer experience

Customer experience is the top priority for companies as technology revolutionizes engagement, according to Interactive Intelligence.

By Catherine Knowles • 4 min read • Tue, 26th Jan 2016
OpenText a Magic Quadrant leader in evolving CMM market
Customers

OpenText a Magic Quadrant leader in evolving CMM market

Gartner estimates that CCM was an $800 million market for 2014, and it is expected to show a compound annual growth rate of 9.8% from 2015 to 2020.

By Catherine Knowles • 3 min read • Fri, 15th Jan 2016
CIOs play surprising role in customer experience
Customer Experience

CIOs play surprising role in customer experience

CEOs need to prioritize customer experience management, with CIOs playing a crucial role, according to a Gartner survey.

By Catherine Knowles • 2 min read • Mon, 11th Jan 2016
Save your customers' money AND make more margin using Aspen Optics
Firewalls

Save your customers' money AND make more margin using Aspen Optics

Connector Systems and Aspen Optics are offering resellers the chance to help customers' stretch their network expansion budgets further.

By Heather Wright • 2 min read • Wed, 2nd Dec 2015
SMEs choosing cyber security over customer convenience
Cybersecurity

SMEs choosing cyber security over customer convenience

Nearly all small business owners recognising the growing importance of cyber security, with the vast majority prioritising security over customers.

By Catherine Knowles • 2 min read • Mon, 14th Sep 2015
Genesys G-Summit global event comes to New Zealand
Unified Communications

Genesys G-Summit global event comes to New Zealand

The Genesys global G-Summit event series is making its way to New Zealand, and will showcase this year's theme of 'Next-Generation CX'.

By Catherine Knowles • 2 min read • Fri, 17th Jul 2015
Rackspace releases Microsoft Azure support offering
Public Cloud

Rackspace releases Microsoft Azure support offering

Rackspace adds Fanatical Support for Microsoft Azure to its product portfolio, offering hybrid cloud solutions.

By Catherine Knowles • 2 min read • Wed, 15th Jul 2015

Stories from Other Regions

Customers stories

Indian company rolls out $5 smartphone
Customers

Indian company rolls out $5 smartphone

A new Indian company has introduced a smartphone for for 251 rupees, about NZ$5.50, and has been met with a mix of scepticism and excitement.

By Catherine Knowles • 2 min read • Fri, 26th Feb 2016
Kiwi educators encouraged to exchange faulty Apple plug
EduTech

Kiwi educators encouraged to exchange faulty Apple plug

The Ministry of Education has alerted New Zealand educators to the fact that Apple is recalling the two-prong Apple AC wall plug adapters.

By Catherine Knowles • 2 min read • Tue, 23rd Feb 2016
UPDATED: Vodafone internet down around New Zealand, customers want answers
Unified Communications

UPDATED: Vodafone internet down around New Zealand, customers want answers

Vodafone NZ internet is down around the country, and with no word from the company, customers have turned to Facebook to share their thoughts.

By Catherine Knowles • 4 min read • Thu, 28th Jan 2016
Hewlett Packard Enterprise Roadshow takes off in Auckland
DevOps

Hewlett Packard Enterprise Roadshow takes off in Auckland

HPE's roadshow embarks on a new era in Auckland, unveiling its nimble future post-HP split, aiming to revolutionise IT and business agility.

By Heather Wright • 1 min read • Thu, 26th Nov 2015
Kiwi company invests in IoT with new platform development
Internet of Things

Kiwi company invests in IoT with new platform development

Zarex, a leading New Zealand digital marketing agency, invests in an IoT platform to aid local businesses in delivering enhanced customer value.

By Catherine Knowles • 2 min read • Mon, 14th Sep 2015