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Digital Assistants Stories - Page 4

Australian Stories

Digital Assistants stories

AI revolutionises CXin Australian firms, reveals Zendesk
Unified Communications

AI revolutionises CXin Australian firms, reveals Zendesk

Zendesk's 2024 report reveals a rise in the use of AI by Australian firms, surpassing the global average, to revolutionise and personalise customer experiences.

By Shannon Williams • 3 min read • Tue, 23rd Jan 2024

Global Stories

Digital Assistants stories

Alibaba launches Qwen3, open-source AI for global developers
Artificial Intelligence

Alibaba launches Qwen3, open-source AI for global developers

Alibaba has open-sourced Qwen3, a new large language model series with up to 235B parameters, supporting 119 languages and advanced hybrid reasoning.

By Jed Nykolle Harme • 3 min read • Mon, 5th May 2025
Oracle achieves leader status in Gartner 2025 AI quadrant
Customer Relationship Management

Oracle achieves leader status in Gartner 2025 AI quadrant

Oracle has been recognised as a Leader in the 2025 Gartner Magic Quadrant for Talent Acquisition, praised for its AI-driven recruiting platforms.

By Sean Mitchell • 3 min read • Fri, 11th Apr 2025
NVIDIA explains how NIMs will revolutionise generative AI deployment
Unified Communications

NVIDIA explains how NIMs will revolutionise generative AI deployment

At COMPUTEX 2024, NVIDIA CEO Jensen Huang has unveiled more details of the development building blocks they're calling NVIDIA NIMs.

By Sean Mitchell • 4 min read • Tue, 4th Jun 2024
Dell expands AI Factory with NVIDIA for advanced innovation
Unified Communications

Dell expands AI Factory with NVIDIA for advanced innovation

Dell Technologies expands its AI Factory with NVIDIA, launching new servers and services to accelerate AI innovation, including the high-density PowerEdge XE9680L.

By Sean Mitchell • 3 min read • Tue, 21st May 2024
Oracle boosts customer experience with generative AI in Cloud CX platform
Unified Communications

Oracle boosts customer experience with generative AI in Cloud CX platform

Oracle adds generative AI capabilities to its Fusion Cloud Customer Experience platform to enhance customer service.

By Sean Mitchell • 3 min read • Wed, 20th Sep 2023
Zoom launches generative AI assistant Zoom AI Companion
Unified Communications

Zoom launches generative AI assistant Zoom AI Companion

The new generative AI-powered assistant helps improve collaboration and productivity and is included at no extra cost for paid customers.

By Gaurav Sharma • 5 min read • Thu, 7th Sep 2023
Hands-on Review: Poly Voyager 4320 UC headset
Gaming

Hands-on Review: Poly Voyager 4320 UC headset

The headset is made from black plastic with a flexible metal headband, which can extend to fit. Even when extended, the headband feels very robust.

By Darren Price • 4 min read • Thu, 27th Oct 2022
AI is powering a shift in digital customer engagement
Customer Relationship Management

AI is powering a shift in digital customer engagement

AI-driven digital employees are revolutionising customer engagement as companies adapt to post-pandemic demands, cutting costs and boosting satisfaction.

By Caroline Francis • 4 min read • Wed, 6th May 2020
Soul Machines launches Kiwi 'digital helper' in response to COVID-19 crisis
Unified Communications

Soul Machines launches Kiwi 'digital helper' in response to COVID-19 crisis

Soul Machines has unveiled Bella, a New Zealand-oriented digital helper to provide timely, accessible information during the COVID-19 crisis.

By Catherine Knowles • 3 min read • Fri, 17th Apr 2020
NZ Police trials digital assistant 'Ella', built by Soul Machines
Unified Communications

NZ Police trials digital assistant 'Ella', built by Soul Machines

The New Zealand Police are trialling 'Ella', a digital assistant developed by Soul Machines, to assist visitors at their National Headquarters.

By Catherine Knowles • 2 min read • Thu, 13th Feb 2020
Are they listening? Kiwis wary of smart devices
Unified Communications

Are they listening? Kiwis wary of smart devices

While talking aloud, a voice-activated, home-based smart speaker asked for more info - even though it was not turned it on.

By Shannon Williams • 4 min read • Mon, 2nd Sep 2019
Facebook faces new frontiers with real time brain-to-text research
Unified Communications

Facebook faces new frontiers with real time brain-to-text research

Facebook and UCSF are pioneering brain-computer interfaces to develop AR glasses enabling hands-free, real-time brain-to-text communication.

By Sara Barker • 3 min read • Thu, 1st Aug 2019
Auckland tech firm Aider creates buzz in the United States
Unified Communications

Auckland tech firm Aider creates buzz in the United States

Auckland-based tech firm Aider is making waves in the US and Canada with the launch of its digital assistant, which integrates with popular platforms.

By Sara Barker • 2 min read • Thu, 25th Jul 2019
Youthline's new AI-powered support service is now live
Unified Communications

Youthline's new AI-powered support service is now live

Youthline launches its new Digital Assistant, Sam, to provide support and information to young people in New Zealand.

By Catherine Knowles • 3 min read • Mon, 27th May 2019

Stories from Other Regions

Digital Assistants stories

Derby Council & ICS.AI boost AI transformation with GBP £7m project
Unified Communications

Derby Council & ICS.AI boost AI transformation with GBP £7m project

Derby City Council and AI industry leader ICS.AI have ramped up their partnership with a GBP £7 million, four-year project, leveraging AI to transform public services and boost efficiency.

By Kaleah Salmon • 3 min read • Wed, 6th Mar 2024
Advancements in AI tipped to transform telecoms sector in 2024
Unified Communications

Advancements in AI tipped to transform telecoms sector in 2024

AI advancements, specifically Large Language Models, are set to reshape the telecom industry in 2024, predicts a Senior Consultant at Teradata.

By Sean Mitchell • 3 min read • Sat, 16th Dec 2023