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Employee Experience (EX) stories

KPMG expands ServiceNow alliance in USD $40 million AI push
Software-as-a-Service

KPMG expands ServiceNow alliance in USD $40 million AI push

KPMG and ServiceNow expand alliance with USD $40 million agreement to speed AI workflows across finance, HR and IT.

By Sean Mitchell • 4 min read • Yesterday
ServiceNow unveils Otto & expands AI Control Tower
Digital Transformation

ServiceNow unveils Otto & expands AI Control Tower

ServiceNow broadens AI governance push with Otto, third-party agent access and wider Control Tower oversight across enterprise systems.

By Sofiah Nichole Salivio • 5 min read • Yesterday
Origin partners ServiceNow to embed benefits answers
Software-as-a-Service

Origin partners ServiceNow to embed benefits answers

Origin and ServiceNow embed Cuido in Employee Centre, letting workers get benefits answers from structured data without raising HR tickets.

By Sean Mitchell • 4 min read • 3 days ago
ControlUp appoints Tim Freestone after USD $100m ARR
Firewalls

ControlUp appoints Tim Freestone after USD $100m ARR

ControlUp taps Tim Freestone as Adviser to the Board as it tops USD $100 million ARR and pushes further into autonomous endpoint management.

By Mark Tarre • 3 min read • 3 days ago
Mercedes-AMG PETRONAS F1 Team upgrades to TeamViewer ONE
Human Capital Management

Mercedes-AMG PETRONAS F1 Team upgrades to TeamViewer ONE

Mercedes-AMG PETRONAS F1 Team has shifted its operations to TeamViewer ONE, aiming to cut downtime across factory, office and trackside work.

By Joseph Gabriel Lagonsin • 4 min read • Last week
Sefiani & Staffbase launch Australia, NZ partnership
Unified Communications

Sefiani & Staffbase launch Australia, NZ partnership

Sefiani and Staffbase join forces to help Australian and New Zealand employers tackle worker unease over AI, change and frontline comms.

By Mark Tarre • 4 min read • Last week
Eptura adds AI tools & real-time workplace analytics
Data Analytics

Eptura adds AI tools & real-time workplace analytics

Eptura rolls out AI assistants and live workplace analytics to unify desk, asset and space data for facility teams.

By Shannon Williams • 4 min read • Last week
Freshworks data shows after-hours IT support gap widens
Multi-factor authentication

Freshworks data shows after-hours IT support gap widens

Freshworks data shows nearly half of IT support tickets now arrive after hours as hybrid work leaves service desks struggling to keep up.

By Sofiah Nichole Salivio • 4 min read • Last week
AI response management lifts revenue, says Responsive
Digital Transformation

AI response management lifts revenue, says Responsive

AI use lifts revenue for strategic response leaders as mature firms turn bids, questionnaires and due diligence into faster sales and stronger returns.

By Shannon Williams • 4 min read • Last week

Stories from Other Regions

Employee Experience (EX) stories

Cezanne appoints Julie Lally as Chief Product Officer
Digital Transformation

Cezanne appoints Julie Lally as Chief Product Officer

Cezanne names Julie Lally as Chief Product Officer to sharpen its HR and payroll platform as the software firm expands its leadership team.

By Sofiah Nichole Salivio • 4 min read • 4 days ago
AI saves marketers time but not strategy, survey says
Digital Transformation

AI saves marketers time but not strategy, survey says

Optimizely survey finds AI saves marketers time but leaves strategy squeezed, as 61% report efficiency gains while only 36% see more room for it.

By Sofiah Nichole Salivio • 4 min read • Last week
Turning practical AI use cases into measurable impact
Unified Communications

Turning practical AI use cases into measurable impact

AI is cutting contact-centre admin, spotting demand spikes and guiding agents in real time, helping firms lift service without losing the human touch.

By Richard Hall • 4 min read • Last week
TomTom taps HowNow for skills-based learning shift
Digital Transformation

TomTom taps HowNow for skills-based learning shift

TomTom partners with HowNow to use AI skills mapping in Academy, giving staff real-time learning paths and wider internal content creation.

By Kaleah Salmon • 3 min read • Last week
UK firms rethink AI use to cut wasted work and boost output
Manufacturing

UK firms rethink AI use to cut wasted work and boost output

UK firms rethink AI to cut wasted work as Node4, WorkJam and Aqilla urge smarter use of technology and human judgement.

By Kaleah Salmon • 4 min read • Last week
eir business inks ServiceNow deal for managed services
Data Protection

eir business inks ServiceNow deal for managed services

Eir business to shift managed services onto ServiceNow AI Platform in multi-million-euro deal targeting public sector, enterprises and SMEs.

By Karen Joy Bacudo • 4 min read • Last week
TalentLMS survey finds skills visibility gap at work
Human Capital Management

TalentLMS survey finds skills visibility gap at work

TalentLMS survey finds skills visibility gap at work, as chief executive Dimitris Tsingos says firms have talent but lack insight into it.

By Joseph Gabriel Lagonsin • 3 min read • Last week
UK businesses urged to rethink productivity amid AI shift
Customer Relationship Management

UK businesses urged to rethink productivity amid AI shift

UK firms told to rethink productivity as AI, ERP and CRM reshape workflows, while experts warn gains depend on skills, governance and resilience.

By Sofiah Nichole Salivio • 6 min read • Last week