Freshdesk stories
Freshworks adds AI tools to streamline customer service
Tue, 6th Jan 2026
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saas
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uc
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digital transformation
Freshworks rolls out new AI tools for Freshdesk to unify channels, cut agent drudgery and boost resolution speeds for service teams.
Freshworks launches Freddy AI Agent Studio for autonomous support
Thu, 12th Jun 2025
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saas
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digital transformation
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cx
Freshworks launches Freddy AI Agent Studio, enabling businesses to deploy autonomous AI agents for faster, no-code customer and IT support solutions.
Agentic AI helps firms boost CX satisfaction & cut costs per case
Thu, 1st May 2025
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cx
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martech
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cdp
Forethought's 2025 report reveals agentic AI boosts CX outcomes, resolving 57% more tickets and cutting costs by over 20%, outperforming traditional AI solutions.
Freshworks launches Freddy AI Agent for service efficiency
Wed, 30th Oct 2024
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cx
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martech
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hcm
Freshworks has unveiled the Freddy AI Agent, designed to boost customer and employee experiences by autonomously resolving service requests in minutes.
Freshworks launches Freddy AI Agent for streamlined support
Fri, 25th Oct 2024
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cx
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martech
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hcm
Freshworks has launched Freddy AI Agent, an innovative tool that autonomously resolves 45% of customer queries, promising quick, no-code deployment.
Bitkub Exchange selects Freshworks to boost customer support
Fri, 13th Oct 2023
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productivity
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itsm
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freshdesk
Bitkub, the leading crypto exchange in ASEAN, has partnered with Freshworks to enhance its customer service operations.
Freshworks expands local product hosting on Sydney data centre
Wed, 3rd Jul 2019
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uc
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hyperscale
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dc
Launched in January last year, the Sydney data centre already hosts the popular Freshdesk and Freshservice products.
Freshworks launches first APAC data center in Sydney
Tue, 23rd Jan 2018
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freshdesk
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freshworks
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retail
Freshworks has launched its first Asia-Pacific data center in Sydney, enhancing security and meeting local data sovereignty and privacy requirements.