Digital Transformation / DX
Artificial Intelligence / AI
Internet of Things
Consumers turn to chatbots & online messaging as COVID-19 bites
The COVID-19 pandemic has led to adaptations in the way people live, work and interact – and an increase in chatbot usage is one of many customer experience side effects.
Finding your bot’s voice in a world of conversational interfaces
Bots must be helpful and speak naturally if brands are to limit consumer frustrations and generally succeed in their conversational strategies.