Opinion stories
We can probably all agree that we're living through the worst Cybersecurity Crisis in history with respect to the threat environment.
The impacts of a digital-first society on contact centres are significant and require a digital-first customer experience strategy.
If you're a content creator, a marketer, or a business owner, there are numerous AI tools available that can aid you in your day-to-day work.
Built on the Appian Platform, Connected Underwriting empowers insurers to accelerate the underwriting process and improve customer experience.
All eyes are on the big tech players as they battle it out to win the chatbot innovation race, but it's not been without its challenges.
Simply put, software lifecycle management reduces surprises by configuring the IT environment and following a plan for ongoing assessments and updates.
Hoteliers must engage with guests and monitor online feedback to shape the guest experience and maintain a positive online reputation.
Ransomware attacks have declined, but devastating consequences make cyber insurance a necessity, according to Delinea's State of Ransomware Report.
Given payroll's importance and complexity, it's understandable that payroll professionals are under increasing pressure to get it right.
Enterprise IT in 2023 is facing immense challenges of digital transformation, cybersecurity, and budget pressures, but an agile approach can help.
Marzio Ghezzi of Digital Health technology specialist Mia-Care, gives his insights into the issue of patient data security.
As the world becomes increasingly digitised, content subscription services have emerged as one of the most profitable consumption models.
Open Banking has matured into an innovative payments solution enabling merchants to drive conversion, reward loyalty and improve the customer experience.
If employees are not trained nor educated on the cybersecurity landscape, they cannot be expected to spot cyber attacks, protecting themselves and the business.
Over the past two years, opportunities have emerged for marketers to learn and grow. What lessons can we glean from those who have been most successful?.
The rise of young hackers in the cybersecurity industry is a growing concern that needs to be addressed urgently, says journalist.
it has become clear in the last few years that no matter the sophistication of an organisation's defences, cybercriminals could still find a way in.
While 5G is in the spotlight, most IoT applications will continue to run on 4G until the end of the decade, according to a report.
Database proliferation has led to organisations dedicating lots of expensive DBA time to managing and securing them.
McKinsey has conducted some very interesting research into this area which clearly shows that automation is now firmly on the agenda.