Pegasystems stories - Page 3
Pegasystems announces AWS integration in customer service solution
Thu, 8th Jun 2017
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crm
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contact centre
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cloud services
Pega clients can now embed the Amazon Connect experience directly into Pega Customer Service to provide agents with full customer context.
Three Australian companies to receive Pega Client Excellence Awards
Fri, 26th May 2017
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optus
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pegasystems
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cba
Aussie trio triumphs at Pega Awards, showcasing excellence in customer engagement and operational agility.
Partnership sealed between Pegasystems and Leonardo Consulting
Fri, 19th May 2017
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partner programmes
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leonardo consulting
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pegasystems
Leonardo Consulting says the partnership has enabled the company to mature and further enhance its BPM offering to existing and future customers.
Robotics: Turning simple chats into dynamic engagements
Wed, 26th Apr 2017
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martech
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contact centre
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chatbots
20% of consumers prefer chat-based customer service, while 80% still want a live human typing on the other end.
Consumers confused about AI, businesses must adapt, survey finds
Fri, 7th Apr 2017
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ai
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pegasystems
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ndi
Companies should find effective ways to expose customers to the benefits of AI that work to change their misperceptions and establish trust.
Pegasystems unveils AI and robotics capabilities to optimise CRM solution
Mon, 20th Mar 2017
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crm
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martech
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ai
Pega’s workforce intelligence capabilities use robotic automation and AI to understand how sales and service agents work.
Pegasystems' robotic automation drives rapid return in Banks
Tue, 21st Feb 2017
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cx
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martech
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it automation
Ultimately, these benefits make employees more productive while freeing them to focus on delivering better customer experience.
New software takes business automation to 'entirely new level'
Thu, 29th Sep 2016
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it automation
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pegasystems
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ndi
Pegasystems launches end-to-end automation platform combining RPA, BPM, and CRM to increase efficiency and customer experience.
Risk aversion might be the safer path - but it comes with a hefty cost
Mon, 26th Sep 2016
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compliance
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cognizant
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pegasystems
Organisations that are too risk-averse might be stalling their own growth, or at least that's what new research by Marketforce has found.
Study reveals confidence in digital transformation – despite challenges
Thu, 14th Jul 2016
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digital transformation
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pegasystems
‘Digital transformation’ is a common group of words thrown around to label the current evolution of the modern workplace, and for good reason.