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Expert Opinions - Page 208

How chatbots can enhance the customer experience
Unified Communications

How chatbots can enhance the customer experience

Companies are increasingly using chatbots in their mobile apps to enhance customer service and improve the overall customer experience.

By Dmitri Tcherevik • 4 min read • Wed, 18th Jul 2018
Better together: Why IT and HR need a stronger bond
Digital Transformation

Better together: Why IT and HR need a stronger bond

To truly innovate, companies need HR and IT departments to break down silos and work together, ensuring technology adoption that benefits the entire business.

By Olivier Pestel • 5 min read • Tue, 17th Jul 2018
Phishing scams – a deep dive into this year's cyber attack trends
Phishing

Phishing scams – a deep dive into this year's cyber attack trends

There's no doubt email is the number one vector used to initiate attacks on organisations, and of those email attacks, phishing is king.

By Garrett O'Hara • 5 min read • Mon, 16th Jul 2018
Artificial intelligence in the data centre
Hyperscale

Artificial intelligence in the data centre

AI transforms data centers, enhancing security and streamlining management amidst rising threats and data surge.

By Peter Adcock • 2 min read • Tue, 10th Jul 2018
Why email still makes for a great business tool
Data Analytics

Why email still makes for a great business tool

Despite the surge of social media and new communication tools, email remains a formidable business tool due to its directness and personalisation potential.

By Guy Hanson • 5 min read • Mon, 9th Jul 2018
Why voice biometrics will end the password era
Unified Communications

Why voice biometrics will end the password era

Voice biometrics is a tried and tested security measure that more and more organisations are putting in place as more consumers ask for it.

By Sasha Agafonoff • 3 min read • Mon, 9th Jul 2018
Best practices: Preventing and recovering from ransomware attacks
Malware

Best practices: Preventing and recovering from ransomware attacks

With ransomware attacks on the rise since 2017's WannaCry incident, organisations must adopt robust prevention and recovery measures to protect critical data.

By Marina Brook • 4 min read • Fri, 6th Jul 2018
How to manage cultural change while adopting DevOps
DevOps

How to manage cultural change while adopting DevOps

Cultural change is the number one barrier to DevOps success. Here are 10 tips from ServiceNow on how to tackle this issue.

By Allan Leinwand • 4 min read • Thu, 5th Jul 2018
Tackling the finance sector's biggest challenge: trust and performance
Opinion

Tackling the finance sector's biggest challenge: trust and performance

As customers flock to digital channels to manage their money, the pressure is on for financial institutions to offer a seamless experience.

By Simon Horrocks • 4 min read • Wed, 4th Jul 2018
Focus your organisational goals on XaaS and build a better business
Unit4

Focus your organisational goals on XaaS and build a better business

Unit4 take a look at how businesses can capitalise and effectively engage consumers in an Everything as a Service (XaaS) economy.

By Chris Tithof • 4 min read • Tue, 3rd Jul 2018
Time to rethink your mobile customer engagement strategy
Unified Communications

Time to rethink your mobile customer engagement strategy

The reality for most organisations is that they don't have a complete understanding of the mobile needs and expectations of customers.

By Olive Huang • 5 min read • Tue, 3rd Jul 2018
Your developers belong in the cloud. Here's how to get them there
Virtualisation

Your developers belong in the cloud. Here's how to get them there

Looking towards the future, the next-generation of businesses are going to be able to utilise the cloud in ways that we cannot comprehend.

By Alister Dias • 4 min read • Mon, 2nd Jul 2018
The four pitfalls of cloud migration
Migration

The four pitfalls of cloud migration

Migrating to the cloud may not be as easy as expected. Four common pitfalls to watch out for when making the move.

By Lee Atchison • 6 min read • Mon, 2nd Jul 2018
Key considerations for effective cloud migration
Migration

Key considerations for effective cloud migration

If migration is not managed correctly, organisations can experience a major disruption resulting in lost revenue.

By Brandon Neo • 4 min read • Fri, 29th Jun 2018
How to turn big data into valuable business information
Data Analytics

How to turn big data into valuable business information

To take advantage of the big data wave, organisations must find effective ways to assess, store and analyse large amounts of data.

By Peter O'Connor • 5 min read • Thu, 28th Jun 2018
Fingerprinting: A new security for open source software
Open source

Fingerprinting: A new security for open source software

Some developers can be very casual about copying files, code snippets, images, binaries or entire modules without respecting open source licences.

By Hugh Darvall • 4 min read • Thu, 28th Jun 2018
Eight things you need to know before deploying an IoT solution
Internet of Things

Eight things you need to know before deploying an IoT solution

If you're looking to implement an IoT solution within your organisation, what are some of the things that you need to look out for?.

By Mike Saxton • 4 min read • Wed, 27th Jun 2018
Service providers take note: an insight into the future of work
Partner Programmes

Service providers take note: an insight into the future of work

The $3 trillion services market hovers on the cusp of disruption as organisations worldwide begin to transform the way they work forever.

By Ray Grainger • 6 min read • Wed, 27th Jun 2018
Managing the information paradox in the NDB/GDPR era
Breach Prevention

Managing the information paradox in the NDB/GDPR era

Businesses need a solution that helps manage compliance and audits while making it simple for the right people to access the data they need.

By Nicholas Delaveris • 3 min read • Tue, 26th Jun 2018