DXC launches AI platform to streamline workplace injury claims
DXC Technology has unveiled a new platform aimed at modernising how Australia's self-insured employers manage injury claims and facilitate return-to-work outcomes for employees.
Named DXC Assure Risk Management, the platform brings together artificial intelligence, human expertise, and cloud-based technology to provide a unified claims and compliance service for self-insured organisations. This release follows extensive deployment in the United States and has now been adapted for Australia's regulatory requirements.
Market context
Self-insured employers use their own funds rather than buying traditional insurance to cover employee claims. This approach has grown in popularity as a means to manage costs, but comes with challenges including managing complex regulations, containing rising healthcare expenditures, and ensuring positive return-to-work outcomes for employees.
Traditionally, many self-insurers have relied on a patchwork of multiple vendors or have managed processes manually – a system that can be unwieldy and error-prone. The new DXC platform targets these issues by integrating automation and centralising documentation, compliance, and reporting.
Platform features
DXC Assure Risk Management combines several core features, including AI-enabled automation to reduce manual administration and flag risks early, human experts to oversee employee health and compliance, and a modern software-as-a-service (SaaS) system that unifies claims management and reporting in one secure environment.
The company highlights several aspects of the platform, such as automation of claims workflows, operational risk tools, and embedded generative AI. The service also provides access to subject matter specialists across all stages of the claims lifecycle, from intake and prevention to sentiment analysis and proactive intervention.
Industry perspectives
"We are proud to launch DXC Assure Risk Management, which represents a shift toward treating workers' compensation as an integral part of the employee experience, rather than merely a matter of operational compliance. By combining experienced claims professionals with AI, this new service helps self-insured employers streamline processes, stay compliant, and – more importantly support, when it matters most," said Michael Neary, Managing Director Australia and New Zealand, Insurance Software, Claims Management and BPS at DXC Technology.
The business case for adopting such technology is also supported by analysts. Nathan Golia, Senior Analyst for Celent said, "While cost savings are possible from self-managing claims, self-insured organisations require the same efficient management processes as full stack insurers to protect against leakage and ensure successful returns to work. Risk management operations can realise benefits by leveraging AI to drive efficiencies and using care experts who can help employees return to work sooner."
Australian adaptation
While the DXC platform has been used in the United States, integrating it into the Australian context required adjustments to accommodate the country's fragmented regulatory environment. The solution aims to serve a market where, according to DXC, the majority of self-insured employers still manage workplace injury claims with manual or disparate systems.
Alongside automation, the platform's unified SaaS environment enables self-insurers to centralise their data, manage compliance requirements across jurisdictions, and access real-time insights on return-to-work outcomes.
Feature highlights include document automation, customisable dashboards, and role-specific interfaces for different types of users – both claimants and administrators – designed to fit a variety of organisational and workflow models.
