8x8 news stories

Unified cloud communications platform Campell and Genesys have announced a product integration of 8x8 Work with Genesys Cloud CX. 

With the new integration, organisations can align agents and the appropriate subject matter experts to collaborate for better customer outcomes.

"8x8 Agent Workspace makes it easier than ever for contact centre agents to achieve maximum efficiency and effectiveness."

8x8 Inc. has announced significant global customer growth and uptake of enhanced solution capabilities.

Integrated cloud communications platform provider 8x8 has announced it has entered into a definitive agreement to acquire Fuze, a provider of cloud-based communications for the enterprise. 

Cloud communications platform 8x8 has announced new 8x8 eXperience Communications as a Service enhancement. 

According to the company, 8x8 Frontdesk is designed to advance the receptionist role by delivering a tailored experience and user interface that brings together traditional unified communications and contact centre capabilities.

"We are committed to helping organisations extend the value of Teams by adding advanced communications and customer engagement features."

8x8 CEO Dave Sipes says the recognition validates the company’s commitment to the four pillars of great customer service.

“It enables organisations around the world to focus on driving their business forward by exceeding their employee communications and customer engagement objectives.”

CCEP Indonesia has onboarded 8x8’s SMS API to provide a mobile order and delivery management platform for its distributors and retailers.

"We continue to innovate across 8x8 XCaaS, allowing organisations and their employees to maximise productivity and responsiveness as they collaborate from anywhere, on any device in the app of their choice.”

"XCaaS eliminates communications silos, brings the employee experience and customer experience back together, and helps drive the cloud communications industry forward significantly."

8x8 has announced its new 8x8 Voice for Microsoft Teams app has now added SMS, MMS, and fax capabilities to extend the teams experience for users.

Cloud communications platform provider 8x8 has announced upgrades to its contact centre, voice communications, chat and meetings.

"8x8 Contact Center for Microsoft Teams enables IT and service leaders to seamlessly embed customer engagement with global voice communications into Teams workflows to gain deeper insights across all interactions."

The most important thing is having a long-term commitment to investing in staff, writes 8x8 channel enablement manager for A/NZ Sophia Demetriades.

8x8 has announced it is experiencing strong channel momentum and growth driven by the 8x8 integrated cloud contact centre and communications product.

Winter 2021 features provide integrated solutions from a single provider, both from 8x8 itself and from partners including Verint.

The cloud contact centre and cloud workforce management applications together are joint offerings for mid-market and enterprise businesses.

Former RingCentral COO David Sipes takes the role of 8x8 CEO as Vik Verma steps down after seven years.

The new release delivers work from anywhere insights and an improved administrator and user experience.

According to 8x8 chief executive officer Vik Verma, the recognition also validates the company’s single-platform approach to contact centre innovation.

With lockdowns returning on both sides of the Tasman, the need to integrate a quality telephony solution with Teams is greater than ever. 8x8’s Voice for Microsoft Teams is the answer for any organisation coming to the realisation that Teams’ voice capabilities just aren’t enough.