8x8 stories

"XCaaS eliminates communications silos, brings the employee experience and customer experience back together, and helps drive the cloud communications industry forward significantly.">>

8x8 has announced its new 8x8 Voice for Microsoft Teams app has now added SMS, MMS, and fax capabilities to extend the teams experience for users.>>

Cloud communications platform provider 8x8 has announced upgrades to its contact centre, voice communications, chat and meetings.>>

"8x8 Contact Center for Microsoft Teams enables IT and service leaders to seamlessly embed customer engagement with global voice communications into Teams workflows to gain deeper insights across all interactions.">>

The most important thing is having a long-term commitment to investing in staff, writes 8x8 channel enablement manager for A/NZ Sophia Demetriades.>>

8x8 has announced it is experiencing strong channel momentum and growth driven by the 8x8 integrated cloud contact centre and communications product.>>

Winter 2021 features provide integrated solutions from a single provider, both from 8x8 itself and from partners including Verint.>>

The cloud contact centre and cloud workforce management applications together are joint offerings for mid-market and enterprise businesses.>>

Former RingCentral COO David Sipes takes the role of 8x8 CEO as Vik Verma steps down after seven years.>>

The new release delivers work from anywhere insights and an improved administrator and user experience.>>

According to 8x8 chief executive officer Vik Verma, the recognition also validates the company’s single-platform approach to contact centre innovation.>>

With lockdowns returning on both sides of the Tasman, the need to integrate a quality telephony solution with Teams is greater than ever. 8x8’s Voice for Microsoft Teams is the answer for any organisation coming to the realisation that Teams’ voice capabilities just aren’t enough.>>

In this interview, we speak with 8x8 regional manager for New Zealand Deane Jessep. 8x8 is a provider of integrated cloud phone, meeting, collaboration and contact centre as a service solutions, and has a global network with offices all over the world. >>

The 8x8 Open Channel Program brings all the company’s channel efforts under one enhanced partner program. >>

The expanded agreement will enable organisations to enhance cloud communications performance across the WAN for improved experience.>>

Cloud based contact centres have enabled Australian organisations to keep on working through the coronavirus pandemic but, in a climate of heightened risk, ensuring the security of your solutions and customer data is a critical imperative.>>

“We are dedicated to ensuring organisations meet their work-from-anywhere directives to increase responsiveness and resilience, while allowing employees to stay productive and effective in a mobile first world.">>

The UC platform provider cites “substantial performance enhancements” and a reduction in costs at hyperscale as reasons for the move.>>

SafetyCulture, Australian workplace safety and operations software company, has transitioned its staff to remote working utilising 8x8 cloud communications platform. >>

Users can answer, mute and disconnect calls directly from their Jabra headsets with no further actions required in 8x8 applications.>>

"Video MeetingsPro, powered by Jitsi open-source technology, is designed from the ground up with security and privacy in mind so organisations can use them to conduct confidential business meetings.">>

The research found people are adopting video conferencing technology with "unprecedented velocity".>>

As the world mobilises workforces to work from home, new solutions have risen to accomodate such a rapid and unprecedented shift.>>

Datacom will offer 8x8’s platform alongside other UC vendors, particularly as the market towards Unified Communications as-a-Service (UCaaS) solutions.>>