Technology news for Australia's largest enterprises
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Rising to the contact centre security challenge in the era of COVID-19
Cloud based contact centres have enabled Australian organisations to keep on working through the coronavirus pandemic but, in a climate of heightened risk, ensuring the security of your solutions and customer data is a critical imperative.
8x8 brings enterprise telephony to Microsoft Teams
“We are dedicated to ensuring organisations meet their work-from-anywhere directives to increase responsiveness and resilience, while allowing employees to stay productive and effective in a mobile first world."
8x8 ditches AWS for Oracle for video
The UC platform provider cites “substantial performance enhancements” and a reduction in costs at hyperscale as reasons for the move.
Business as usual during COVID-19 for Aus company SafetyCulture
SafetyCulture, Australian workplace safety and operations software company, has transitioned its staff to remote working utilising 8x8 cloud communications platform.
8x8 announces full integration with Jabra headsets
Users can answer, mute and disconnect calls directly from their Jabra headsets with no further actions required in 8x8 applications.
8x8 announces new video conferencing tool with emphasis on security
"Video MeetingsPro, powered by Jitsi open-source technology, is designed from the ground up with security and privacy in mind so organisations can use them to conduct confidential business meetings."
8x8 video conference usage up 1000%
The research found people are adopting video conferencing technology with "unprecedented velocity".
8x8 partners with EIMS to build remote working solutions
As the world mobilises workforces to work from home, new solutions have risen to accomodate such a rapid and unprecedented shift.
Datacom extends UC portfolio through 8x8 partnership
Datacom will offer 8x8’s platform alongside other UC vendors, particularly as the market towards Unified Communications as-a-Service (UCaaS) solutions.
Why creating an eco-system of interconnected apps can make your business stronger
If you’re not growing and nurturing an ecosystem of apps you could be missing out on the opportunity to boost your business by improving customer engagement and experience.
8x8 names three new global execs
New chief marketing officer, chief customer officer, and head of commercial sales to continue expansion.e
Why SD-WAN and cloud make a powerful combination
SD-WAN deployment, in conjunction with a move to the cloud, can result in enhanced quality of service, reliability and monitoring for mission-critical applications.
Why supply chain companies should adopt cloud-based communications
Here are 8x8’s five reasons cloud-based communications applications will improve productivity and support growth for Australian transport and logistics businesses.
8x8, Poly and ScanSource join forces for cloud UC
The joint programme, CloudFuel, will help organisations move to cloud technology for unified communications, collaboration and contact centre.
Lack of access to information affecting Australian productivity
"Organisations are getting more complex with people often spread across many locations and time zones, making it harder for teams to collaborate, share, and learn from each other."
8x8 wins Cloud/SaaS Gold in Golden Bridge Awards
It also received Silver in the Unified Communications (Service) Innovations category in the 2019 11th annual awards.
Why embracing cloud-based communication applications can give retailers a boost – 8x8
For the Australian retail sector, finding ways to cut costs and improve productivity has never been more important.
8x8 appoints channel partner to cover WA, SA
Scope Logic will take the role of providing 8x8’s voice, chat and contact centre solutions across Western and Southern Australia.
8x8 opens A/NZ support centre, expands through acquisition
8x8 has APAC in its sights as it opens a Sydney support centre for A/NZ and acquires a Singaporean Comms-Platform-aaS provider.
Contact centre market to see 14.6% CAGR over next five years
The rise in omnichannel communication will be a large contributor to this growth, says Fortune Business Insights.
Exclusive: How the channel can take advantage of cloud communications
"As the partner community increasingly moves towards an 'as a service' revenue model, cloud is the logical arena for VARS, MSPs and consultants."
8x8 launches X series contact centre cloud solution in A/NZ
“With X Series, organisations throughout Australia and New Zealand can now integrate all of their employee communications and contact centre solutions on one cloud platform.”
8x8 announces Google Cloud contact centre AI integration
“Contact centre AI empowers enterprises to use AI to augment and improve their contact centres."
8x8 bolsters A/NZ channel momentum with four new hires
8x8 has added four new Sydney-based employees to its Australia and New Zealand channel team.