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Robotics: Turning simple chats into dynamic engagements
20% of consumers prefer chat-based customer service, while 80% still want a live human typing on the other end.
The chatbot comeback – is your business ready?
Despite being born in 2011, it has only been in the last couple of years that businesses have begun to realise how valuable chatbots could be.
“How can I help?” Global spending on VPA-enabled wireless speakers to top $2b by 2020
As we continue to make rapid advances in technological innovation, people worldwide have been rapidly embracing the virtual personal assistant (VPA).