Customer data stories - Page 2
71% of Australian small businesses view cyber attacks as major risk
Fri, 19th Jan 2024
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big data
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network infrastructure
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bi
Cybersecurity threats are escalating for Australian small businesses, with 71% viewing it as a major risk, says a global study by McAfee and Dell Technologies.
Eagle Eye launches EagleAI for grocery, retail personalisation
Mon, 15th Jan 2024
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bi
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big data
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cloud services
Eagle Eye debuts data science solution EagleAI, promising bespoke promotions and heightened customer loyalty for global retailers and grocers via AI-powered personalisation.
Intel and DigitalBridge launch enterprise AI firm Articul8
Thu, 4th Jan 2024
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big data
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bi
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it training
Intel and DigitalBridge have launched Articul8, an independent AI company delivering comprehensive GenAI platform solutions with safeguarded, scalable and varied deployment options.
Global modular data centres market to reach $81.2bn by 2030
Tue, 2nd Jan 2024
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virtualisation
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bi
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cloud services
The global modular data centres market is anticipated to surge to USD$81.2bn by 2030, due to efficiency and flexibility, says Research and Markets report.
Safetica partners with Kaira to boost data security in APAC region
Thu, 21st Dec 2023
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bi
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big data
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martech
Safetica forms strategic alliance with Kaira to enhance data security solutions and cater to increasing cybersecurity needs in the APAC region.
Jscrambler secures PCI DSS v4.0 compliance boosting client-side protection
Wed, 20th Dec 2023
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big data
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data protection
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bi
Jscrambler, a client-side protection platform, achieves PCI DSS v4.0 compliance, showcasing their commitment to secure transactions.
Certinia integrates advanced AI in service-oriented platform for improved efficiency
Mon, 18th Dec 2023
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big data
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payroll systems
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bi
US tech firm, Certinia, integrates advanced AI into its service-oriented platform, aiming to revolutionise enterprise operations globally.
Cheap as Chips streamlines operations with SOTI MobiControl solution
Thu, 14th Dec 2023
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big data
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encryption
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bi
Cheap as Chips improves store operations across remote Australia using SOTI MobiControl solution, enabling better connectivity and enhanced customer service.
Eagle Eye Group appoints first Chief Artificial Intelligence Officer
Thu, 14th Dec 2023
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big data
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bi
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martech
Eagle Eye Group hires Jean-Matthieu Schertzer as its first Chief AI Officer, aiming to bolster AI-driven personalised retail promotions.
Ecosystm & Verint Playbook highlights wider scope needed for CX strategies
Tue, 12th Dec 2023
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big data
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bi
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contact centre
New Ecosystm and Verint Playbook suggests businesses need to broaden their CX strategies beyond generic telephony-based systems.
Indian banks embrace FICO Platform for business growth
Mon, 11th Dec 2023
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big data
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bi
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data analytics
Indian private-sector banks are adopting the FICO Platform to enhance growth and decision-making via AI capabilities.
Zoom looks to enhance CX with AI-powered refinements
Thu, 7th Dec 2023
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bi
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crm
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big data
Zoom is set to enhance its AI-powered customer experience suite, improving services for businesses of all sizes.
The surprising reason customers are abandoning digital transactions
Tue, 5th Dec 2023
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bi
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big data
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martech
Businesses need to create easy, secure and personalised buying experiences that alleviate security concerns without collecting too much personal data.
Fivetran unveils new capabilities supporting Delta Lake on Amazon S3
Fri, 1st Dec 2023
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bi
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big data
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cloud services
Fivetran expands offering with new support for Delta Lake on Amazon S3, new capabilities aim to enhance data lake usage and governability.
Lack of central data storage hinders customer support, reveals Sprinklr report
Fri, 24th Nov 2023
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big data
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data analytics
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bi
A Sprinklr report reveals that 46% of CX leaders lack the central data storage vital for a competitive customer service.
Logpoint confirms data security commitment following SOC 2 Type II audit
Tue, 21st Nov 2023
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cloud services
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bi
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saas
Logpoint fortifies pledge to protect customer data after passing the stringent System and Organisation Control 2 Type II audit.
Qrious retains ISO security certifications amid New Zealand's data concerns
Mon, 20th Nov 2023
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big data
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bi
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martech
Qrious upholds its ISO 27001 and 27701 certifications amidst increasing data privacy concerns in New Zealand's growing cloud computing industry.
ConnectID brings digital identity solutions to Australian recruitment sector
Fri, 17th Nov 2023
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bi
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big data
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cloud services
ConnectID partners with Referoo, offering real-time, secure digital identity verification to the Australian recruitment sector.
Keeper Security urges retailers to prep for holiday season cyber threats
Fri, 17th Nov 2023
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bi
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big data
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malware
Keeper Security, a top cybersecurity software firm, warns retailers to brace for potential cyber threats during the holiday season.
Microsoft announces AI companion 'Copilot' to enhance Azure management
Fri, 17th Nov 2023
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cloud services
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bi
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microsoft
Microsoft unveils AI tool 'Copilot' to assist in managing Azure cloud services, promising increased efficiency and productivity.
TeamViewer integrates Tensor with SAP Service Cloud for efficient customer service
Thu, 9th Nov 2023
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cloud services
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bi
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big data
TeamViewer's Tensor is now integrated with SAP Service Cloud, improving customer service efficiency and data security.
Bletchley Park AI summit highlights global threat & essential safety strategy
Tue, 7th Nov 2023
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edutech
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bi
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big data
Bletchley Park AI Safety Summit underscored serious artificial intelligence threats, urging for a global safety roadmap.
Australian businesses increasingly incorporating AI into marketing strategies
Thu, 2nd Nov 2023
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bi
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big data
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martech
Almost all Australian businesses now use artificial intelligence (AI) in their marketing strategies, according to a Twilio Segment study.
Cohesity launches SmartFiles on Snowflake Data Cloud for advanced data analysis
Wed, 1st Nov 2023
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bi
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big data
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martech
Cohesity announces the launch of SmartFiles on Snowflake Data Cloud, intended to enhance data analysis and ensure compliance.