Customer Loyalty stories - Page 3

Antavo, an Enterprise Loyalty Cloud company, and digital transformation firm Concord, forge a partnership aimed at improving digital customer experiences.

TDCX Foundation celebrates first anniversary with projects enhancing digital literacy for Southeast Asian youth. #socialimpact.

The voice analytics market is set to soar to $9.33bn by 2030, fuelled by growing use of voice recognition tech.

Inbuilding coverage technology is transforming retail customer experiences by enhancing connectivity, personalisation and payments convenience.

Boomi has introduced Boomi GPT, its first offering in the Boomi AI suite, promising streamlined integration and automation on the Boomi platform.

Manhattan Associates has announced enhanced Returns Management capabilities to streamline and optimise the returns process.

After significant growth in peak pandemic years, Australian consumer online retail spending has stabilised, according to the Australian Ecommerce Report 2023.

Brands need to understand their customers' wants, motivations, and pain points to create a successful customer journey. Personalisation is key.

There is a tremendous opportunity in the next few years to start using AI on the data generated by loyalty programs.

New Eagle Eye research reveals how grocery retailers can win with customer loyalty standards and practices in light of the current economic climate.

Khoros hire Lindsay Sanchez as its Chief Marketing Officer to lead the company's next phase of growth and innovation in digital-first customer engagement.

Open Banking has matured into an innovative payments solution enabling merchants to drive conversion, reward loyalty and improve the customer experience.

Zendesk, has released the company’s latest global Customer Experience Trends Report, revealing immersive experiences are fast becoming a key differentiator.

When asked which brand characteristics are essential for building customer loyalty, value for money was the most popular, chosen by 77% of respondents.

Acoustic, a global marketing and customer experience provider for B2C brands, has appointed Mark Cattini as its new CEO to accelerate its vision.

Casey George appointed as Talend's Chief Revenue Officer, bringing expertise in scaling SaaS companies and accelerating growth.

Fintech disruptors and a desire for personalized experiences are shaking up customer loyalty in the financial services industry.

Competition is heating up in APAC's QSR industry. To stay profitable, restaurants must embrace digital transformation and personalized marketing.

There is a key gap between brand manufacturer drivers for D2C deployment and their executional shortfalls, a new report reveals.

It’s no secret brands are at the forefront of data usage and capture, especially those with an eCommerce element in their businesses.

Tranxactor selects Oracle Cloud Infrastructure to offer immersive customer engagement and loyalty programs to brands.

Salesforce has announced new products for consumer goods companies to help brands navigate increasing market complexity more easily.

Adobe has announced results from a study, which finds a strong correlation between brand trust and consumer behaviour.

Online marketplaces have become increasingly popular, but companies must pay attention to the user experience to avoid potential pitfalls.