Customer service stories - Page 2

CareAR is an augmented reality visual support platform that helps enterprises add AR capabilities to their service experience.>>

“Fintech is meeting growing demand for on-the-go service, it is speeding up the advance of global financial inclusion which helps social advancement around the world, plus costs are lowered and the client experience is enhanced.”>>

As the world starts to rebuild and reinvent itself, being proactive and implementing new methods of digital practice is essential to securing a position as a leading business in the new normal. >>

New customer experience technologies & tools could help organisations in many different ways.>>

The Rapid Response Virtual Agent tool streamlines customer interaction with its Contact Center AI, which provides a ‘first line of response’ through conversational self-service support via chat or over the phone.>>

"Due to precautionary measures in New Zealand and internationally, our customer care teams are managing the impacts of COVID-19 while dealing with higher call volumes.">>

“We look forward to continuing to work with Soul Machines as it scales and realises its global aspirations.”>>

With changing demands from both internal and external customers, CFOs are having to invest in emerging technologies and capabilities to meet demands.">>

Australian and New Zealanders are happy to embrace a full range of self-serve and human customer service options, placing the highest premium on speed, knowledge, and accuracy of outcomes.>>

Software still isn’t solving basic issues that have long given customer-facing employees headaches.>>

The new services are designed to improve contact centre agent efficiency, while reducing the time that end users spend interacting with customer service.>>

A new Pegasystems survey shows Customer service representatives want to help but are frustrated with inadequate and outdated software.>>

“Verizon Connect Field Service Dispatch provides a simplified approach to managing drivers, technicians and jobs. This enables customers to streamline business processes, efficiently schedule jobs and improve customer service - all from one pane of glass.”>>

The secret to deploying virtual assistants successfully lies in implementing them in a way where everyone is a winner.>>

The robots are coming, but they should be welcomed with open arms, rather than fear and trepidation.>>

Vodafone’s ‘X Squad’ will kick off in October, and will continue to scale up over the remainder of this calendar year.>>

Set to launch in March 2020, the chatbot is currently in design and testing and is the biggest change to the Ask Izzy platform since 2016.>>

"With DOM Pizza Checker keeping an ‘eye’ on product quality, our customers can have greater confidence that their pizza will look as it should - and if it doesn’t, we’ll make it right by making it again.">>

Although robotics has been gaining traction in the business world for some time, there are many misconceptions around its capability.>>

Regardless of where you come from one thing is for certain, businesses only get one chance to make a first impression.>>

Qlik has this week announced enhancements and expansions to its customer success programs as the company realigns its core mission as a SaaS-first organisation.>>

“Conversation Agents present a huge opportunity to increase customer and employee engagement in a cost-effective manner.">>

Oracle announced the availability of Oracle Digital Assistant, enabling companies to build personalised digital assistants to help employees work smarter and more productively. >>

"Businesses cannot neglect the fact that on the other side of each transaction is a human being. And for some interactions, the most effective way to help a human being is with another.">>