Results:

“There’s no pushy salesperson trying to convince you to spend all your hard earned money – that’s not retail.”More

The report singled out online retailer Mighty Ape as having the best digital experience among all brands with a score of 35.More

​Hitachi has announced the development of active-learning dialogue-data based AI technology to its human symbiotic service robot.More

“Constant improvement in customer service is a key factor in customer retention and is something that the individual companies work hard to improve."More

Datacom’s intelligent assistant ‘Alexa’ has scooped an award at the 4th Annual Intelligent Assistant Awards in San Francisco this week.More

Salesforce is taking the next generation of its Service Cloud to customers this week, adding more customisation and an interactive learning platform.More

Pega clients can now embed the Amazon Connect experience directly into Pega Customer Service to provide agents with full customer context.More

The move is the latest in the trend of companies leveraging the power of AI and machine-learning in their knowledge management.More

Unlimited Internet has established a Customer Service Centre in Palmerston North from where it will grow its customer base further throughout NZ.More

They have one goal: make it easy for brands to talk to customers and easy for users to get in touch with businesses.More

An exceptional customer experience is crucial to establishing a powerful brand reputation.More

Companies may have little insight into why one individual may outperform another or how to provide effective feedback that will improve performance.More

“With Genesys and Global Speech Networks, we are investing more than ever in our customer experience."More

“Revolve your world around the customer and more customers will revolve around you” - here is a report that details how you can do just that.More

The connected customer is the symptom of their time and they are the next profit centre for all customer-facing businesses - here's some advice.More

Salesforce is ramping up its conversational tools across social media and messaging apps, with the launch of LiveMessage for Service Cloud.More

"There’s a noticeable disconnect between the investment decisions of Australian & New Zealand businesses and the wants and needs of their customers."More

The arrogance of the enterprise failure to include the customer in planning and messaging is bad business.More

"What our customers have to say about us is important, and we value the opportunity to hear their concerns and act on this information."More

You’d think that over time, we’d start getting better at the things we do. Apparently, that’s not the case for customer experience.More

​Traditional support channels were designed for the customer of yesteryear. This company has released a new software offering to address the issue.More

CEOs cite “Customer Experience” as a topic objective for 2016 and 2017.More

Customer-centric cultures are the key to competitive advantage, revenue and great experiences, that's what Qualtrics has found.More

"The best practice is for marketers to take control of their VoC programs to drive a customer-driven organisational culture."More