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The secret to deploying virtual assistants successfully lies in implementing them in a way where everyone is a winner.More

The robots are coming, but they should be welcomed with open arms, rather than fear and trepidation.More

Vodafone’s ‘X Squad’ will kick off in October, and will continue to scale up over the remainder of this calendar year.More

Set to launch in March 2020, the chatbot is currently in design and testing and is the biggest change to the Ask Izzy platform since 2016.More

"With DOM Pizza Checker keeping an ‘eye’ on product quality, our customers can have greater confidence that their pizza will look as it should - and if it doesn’t, we’ll make it right by making it again."More

Although robotics has been gaining traction in the business world for some time, there are many misconceptions around its capability.More

Regardless of where you come from one thing is for certain, businesses only get one chance to make a first impression.More

Qlik has this week announced enhancements and expansions to its customer success programs as the company realigns its core mission as a SaaS-first organisation.More

“Conversation Agents present a huge opportunity to increase customer and employee engagement in a cost-effective manner."More

Oracle announced the availability of Oracle Digital Assistant, enabling companies to build personalised digital assistants to help employees work smarter and more productively. More

"Businesses cannot neglect the fact that on the other side of each transaction is a human being. And for some interactions, the most effective way to help a human being is with another."More

"Despite giving the end-consumer the convenient services they demand, associations with unjust work practices can ultimately come back to bite companies where it hurts most."More

In conjunction with the launch of The Zendesk Suite, Zendesk also unveiled Connect - a new product for proactive customer communication.More

Taking a look at how speech analytics technologies can be used in the contact centre to improve customer service and B2C interactions.More

Despite the optimism demonstrated by many CIOs, the actual process of cloud adoption among large organisations is slow.More

Bluleader helps organisations drive better ROI on existing SAP ERP investments by extending the data model on a seamless, single platform experience.More

AI is an extension of a human, not a substitute for it. Once we realise this fact, we can appreciate AI for what it truly is.More

“There’s no pushy salesperson trying to convince you to spend all your hard earned money – that’s not retail.”More

The report singled out online retailer Mighty Ape as having the best digital experience among all brands with a score of 35.More

​Hitachi has announced the development of active-learning dialogue-data based AI technology to its human symbiotic service robot.More

“Constant improvement in customer service is a key factor in customer retention and is something that the individual companies work hard to improve."More

Datacom’s intelligent assistant ‘Alexa’ has scooped an award at the 4th Annual Intelligent Assistant Awards in San Francisco this week.More

Salesforce is taking the next generation of its Service Cloud to customers this week, adding more customisation and an interactive learning platform.More

Pega clients can now embed the Amazon Connect experience directly into Pega Customer Service to provide agents with full customer context.More