Technology news for Australia's largest enterprises
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Era of digitisation helps companies boost customer experience
With digitisation on the rise, customers are now savvier and more demanding about how they interact with brands.
Spark commits to better customer service, launches online outage map
As part of the campaign is Spark's new Outage Map, which gives a real-time view of any problems on Spark’s mobile broadband or landline networks.
Predictive analytics: Underrated and underutilised
“Predictive analytics uses modelling, machine learning, and data mining of historical data to make predictions about the future."
Social customer care: Are you doing it right?
Aspect Software’s Kristen Pimpini offers up some tip on harnessing social media for your business' customer care.
ITSM upgrades a necessity in the digital age
As the world moves into a digital age, the old methods of IT service management (ITSM) are out of date and ineffective, according to UXC Consulting.
Zendesk launches predictive analytics feature for enterprise
“By introducing machine learning technology, we’re using data-driven insights to help organisations build better relationships with customers."
Microsoft's answer to the changing nature of customer relationships
As the most comprehensive upgrade Dynamics CRM has seen, 2016 will include updates to enable greater intelligence, mobility, service and productivity.
APIs bring benefits to ANZ businesses, study finds
“APIs are playing a significant role in making this connectivity easier, and enabling business agility.”
Kaseya invests in customer success programme, hires new CCO
“Kaseya’s enhanced customer success initiative will enable our customers and our community to reach new heights with Kaseya."
Top trends impacting the retail sector
Vend takes a look at the top trends that are impacting retailers in 2015, and investigates how they can capitalise on them to be successful.
Identity access management: More than just security
Identity and access management isn’t just about security; instead organisations are looking to IAM to help transform customer engagement.
Skinny knocks 2degrees out of top spot at Canstar Awards
Skinny Mobile has received a number of accolades from the 2015 Canstar Blue Awards, achieving five stars in a range of categories.
iT360 and their weapon of choice for network security
In order to protect against the increasing number of IT security threats that threaten modern businesses, it is important to have the right expertise.
Adapt your customer service strategies, or die.
The digital customer engagement revolution is here, and is forcing organisations to adapt their customer service strategies, or die.
Genesys increases focus on ANZ mid-market with cloud offerings
Genesys has launched a new set of cloud offerings in order to expand into the Australian mid-market and strengthen its presence in New Zealand.
Zendesk takes customer service to apps and websites with Embeddables
Zendesk Embeddables, released today, is a suite of features in order to increase customer support and engagement on mobile and web platforms.
NAB Social Media Command Centre unveiled
National Australia Bank shows its commitment to social media with a new command centre.
How to get the most out of partner programmes
The world of partner programmes can be complex and confusing. Amy Christopher, Symantec partner marketing manager, Asia Pacific and Japan, suggests so
Ensuring your customers’ experience of Voice over Internet Protocol meets their expectations can reap benefits. Cameron Beattie, Conversant managing director, explains the building blocks to successfully building and deploying a VoIP solution.