Technology news for Australia's largest enterprises
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Insurance systems provider EIS partners with Microsoft Bot Framework
The move is the latest in the trend of companies leveraging the power of AI and machine-learning in their knowledge management.
Auckland ISP sets up shop in provincial New Zealand
Unlimited Internet has established a Customer Service Centre in Palmerston North from where it will grow its customer base further throughout NZ.
YOU'RE INVITED: Fresh way to master IT service management
They have one goal: make it easy for brands to talk to customers and easy for users to get in touch with businesses.
Knowledge management critical to deliver customer satisfaction – Frost & Sullivan report
An exceptional customer experience is crucial to establishing a powerful brand reputation.
Artificial intelligence & voice data peers into sales performance
Companies may have little insight into why one individual may outperform another or how to provide effective feedback that will improve performance.
MYOB teams up with Genesys to provide integrated customer service experience
“With Genesys and Global Speech Networks, we are investing more than ever in our customer experience."
INSIGHTS: Tips for transforming your customer experience
“Revolve your world around the customer and more customers will revolve around you” - here is a report that details how you can do just that.
Expert insights: How you can keep up with the new connected customer
The connected customer is the symptom of their time and they are the next profit centre for all customer-facing businesses - here's some advice.
Salesforce's new LiveMessage and Service Bots to deliver ultimate customer service
Salesforce is ramping up its conversational tools across social media and messaging apps, with the launch of LiveMessage for Service Cloud.
ANZ businesses missing the human touch in digital society, report finds
"There’s a noticeable disconnect between the investment decisions of Australian & New Zealand businesses and the wants and needs of their customers."
Bad customer service as a tool to distract from bad business
The arrogance of the enterprise failure to include the customer in planning and messaging is bad business.
Vodafone promises better customer service for all New Zealanders
"What our customers have to say about us is important, and we value the opportunity to hear their concerns and act on this information."
What does today's customer want? New study finds experience in ANZ is getting worse
You’d think that over time, we’d start getting better at the things we do. Apparently, that’s not the case for customer experience.
The changing customer demands non-traditional support channels
Traditional support channels were designed for the customer of yesteryear. This company has released a new software offering to address the issue.
What is this so called 'Age of the Customer?'
CEOs cite “Customer Experience” as a topic objective for 2016 and 2017.
How to get your execs and staff to embrace customer-centric cultures
Customer-centric cultures are the key to competitive advantage, revenue and great experiences, that's what Qualtrics has found.
Six tips for developing successful voice of customer programs
"The best practice is for marketers to take control of their VoC programs to drive a customer-driven organisational culture."
Bendigo & Adelaide Bank's secret customer service weapon? Qualtrics
Bendigo and Adelaide Bank has secured the #1 ranking in its customer experience brand in Australia. Its secret weapon? Qualtrics is the key.
Sky TV 'revitalising' its back-office CRM and revenue streams
Sky TV using Netcracker technology to upgrade its back-office customer relationship management and revenue streams.
CompTIA launches customer retention tool for MSPs
“Many MSPs are winging it, with no real direction or understanding of what it takes to bring on a new customer."
Hospitals enhance staff productivity with new clinical smartphone
Honeywell recently launched a new clinical mobile device that connects hospital staff to the digital resources they need.
LogMeIn expands omni-channel customer engagement
LogMeIn recently announced a new release of BoldChat, its live chat and omni-channel customer engagement solution.
Air New Zealand's latest innovation is all about robots
“Exploring the introduction of robotic technologies supports the airline’s innovation strategy and could create significant new opportunities."
Tecala brings on new Melbourne executive to support growth
"His experience and understanding of the challenges which our customers face will be a pivotal asset in reinforcing Tecala as a leader."