Results:

The move is the latest in the trend of companies leveraging the power of AI and machine-learning in their knowledge management.More

Unlimited Internet has established a Customer Service Centre in Palmerston North from where it will grow its customer base further throughout NZ.More

They have one goal: make it easy for brands to talk to customers and easy for users to get in touch with businesses.More

An exceptional customer experience is crucial to establishing a powerful brand reputation.More

Companies may have little insight into why one individual may outperform another or how to provide effective feedback that will improve performance.More

“With Genesys and Global Speech Networks, we are investing more than ever in our customer experience."More

“Revolve your world around the customer and more customers will revolve around you” - here is a report that details how you can do just that.More

The connected customer is the symptom of their time and they are the next profit centre for all customer-facing businesses - here's some advice.More

Salesforce is ramping up its conversational tools across social media and messaging apps, with the launch of LiveMessage for Service Cloud.More

"There’s a noticeable disconnect between the investment decisions of Australian & New Zealand businesses and the wants and needs of their customers."More

The arrogance of the enterprise failure to include the customer in planning and messaging is bad business.More

"What our customers have to say about us is important, and we value the opportunity to hear their concerns and act on this information."More

You’d think that over time, we’d start getting better at the things we do. Apparently, that’s not the case for customer experience.More

​Traditional support channels were designed for the customer of yesteryear. This company has released a new software offering to address the issue.More

CEOs cite “Customer Experience” as a topic objective for 2016 and 2017.More

Customer-centric cultures are the key to competitive advantage, revenue and great experiences, that's what Qualtrics has found.More

"The best practice is for marketers to take control of their VoC programs to drive a customer-driven organisational culture."More

Bendigo and Adelaide Bank has secured the #1 ranking in its customer experience brand in Australia. Its secret weapon? Qualtrics is the key.More

Sky TV using Netcracker technology to upgrade its back-office customer relationship management and revenue streams.More

“Many MSPs are winging it, with no real direction or understanding of what it takes to bring on a new customer."More

Honeywell recently launched a new clinical mobile device that connects hospital staff to the digital resources they need.More

LogMeIn recently announced a new release of BoldChat, its live chat and omni-channel customer engagement solution.More

“Exploring the introduction of robotic technologies supports the airline’s innovation strategy and could create significant new opportunities."More

"His experience and understanding of the challenges which our customers face will be a pivotal asset in reinforcing Tecala as a leader."More