Technology news for Australia's largest enterprises
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Bendigo & Adelaide Bank's secret customer service weapon? Qualtrics
Bendigo and Adelaide Bank has secured the #1 ranking in its customer experience brand in Australia. Its secret weapon? Qualtrics is the key.
Sky TV 'revitalising' its back-office CRM and revenue streams
Sky TV using Netcracker technology to upgrade its back-office customer relationship management and revenue streams.
CompTIA launches customer retention tool for MSPs
“Many MSPs are winging it, with no real direction or understanding of what it takes to bring on a new customer."
Hospitals enhance staff productivity with new clinical smartphone
Honeywell recently launched a new clinical mobile device that connects hospital staff to the digital resources they need.
LogMeIn expands omni-channel customer engagement
LogMeIn recently announced a new release of BoldChat, its live chat and omni-channel customer engagement solution.
Air New Zealand's latest innovation is all about robots
“Exploring the introduction of robotic technologies supports the airline’s innovation strategy and could create significant new opportunities."
Tecala brings on new Melbourne executive to support growth
"His experience and understanding of the challenges which our customers face will be a pivotal asset in reinforcing Tecala as a leader."
Poor customer service costing Aussie businesses $11 billion a year
"This research highlights the considerable impact that customers have on a business’s success. Customer experience is the key differentiator."
A happy customer: Conbrio solving problems with top-notch customer service
"Our first impressions of Conbrio were very positive, as we started to engage more and more with the team, it became more of a partnership."
Local Melbourne business boosts customer service with online portal
Australian businesses are realising the power of personalised customer service via online portals that can be accessed on any device.
Gartner recognises Zendesk for innovative CRM solutions
"We believe [this recognition] demonstrates our growing appeal in the enterprise as we help large companies build better customer relationships.”
Kiwi developer takes Artificial Intelligence to new heights
Touchpoint Group’s Ipiphany AI program pioneers simultaneous text, speech and machine learning to help customers better understand customer behaviour.
Fusion5: New Zealand’s new leading CRM partner?
“Our Dynamics CRM practice is set to consolidate our position as a leading CRM partner in New Zealand.”
Aussie companies failing when it comes to email marketing
“Despite embracing email marketing, most Australian companies aren’t making the most of opportunities to genuinely connect with customers.”
REFFIND launchs new unified HR platform
“Employee experience is intrinsically linked to CX, and good CX is essential for companies to maintain a sustainable competitive advantage."
Unified Brand to bring digital signage content to a larger market
“As we expand our presence within the Rise Vision store, we look forward to the opportunity to assist a whole new customer base."
Have you heard? Customer experience is where it's at
“Creating an exceptional customer experience isn’t easy but it does deliver real benefits through improved customer loyalty and increased revenues."
Zendesk rolls out Basic Voice, a phone support service for any business
“With the launch of Basic Voice, we are continuing to democratise phone support, making it possible for more companies to connect with customers."
Superior customer service aim of the game with new Verizon solution
“Verizon is focused on enabling enterprises to transform customer experience, especially as more business is conducted online."
Skinny and 2Degrees NZ's top mobile service providers
"Skinny scored five stars across the board this year in the prepaid category, just as it did in 2015, and 2Degrees repeated its fine performance."
ACC gears up to launch business transformation programme
The transformation programme follows feedback from 5,500 NZers and ACC staff who wanted to see ACC be more responsive and transparent.
Genesys omnichannel solution delivers big ROI, study shows
Genesys has released new research that indicates its omnichannel engagement solution delivers big financial returns to customers.
Turns out it doesn't take much for your customers to go elsewhere
“The way customers engage with brands has dramatically shifted, yet many enterprises’ approach to customer service and sales is stuck in yesterday."
Sonus scrambles to recover from rocky start to 2015
Sonus Networks bounced back in the second half of 2015 after a rocky start to the year, but still earned less revenue overall when compared to 2014.