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Customer Support Stories - Page 32

Australian Stories

Customer Support stories

Superloop Partner Program aims to boost IT channel engagement
Unified Communications

Superloop Partner Program aims to boost IT channel engagement

Superloop has unveiled its Partner Program, offering IT channel companies new tools via the Krypton portal to boost benefits and competitiveness.

By Melania Watson • 3 min read • Tue, 29th Apr 2025

Global Stories

Customer Support stories

Sinch named top vendor for RCS messaging in global ROCCO report
Customer Experience

Sinch named top vendor for RCS messaging in global ROCCO report

Sinch is named a Tier 1 vendor in ROCCO's 2024 RCS Messaging Market Impact Report, praised by operators in 64 countries for technical strength and reliability.

By Melvin Hipolito • 3 min read • Thu, 22nd May 2025
Zyxel Networks achieves top customer ratings for firewall & VPNs
Firewalls

Zyxel Networks achieves top customer ratings for firewall & VPNs

Zyxel Networks secured Champion status for its firewalls and VPNs in techconsult's 2025 survey, praised for usability, reliability, and customer satisfaction.

By Catherine Knowles • 3 min read • Fri, 16th May 2025
Building trust with conversational AI: How to avoid common pitfalls
Digital Transformation

Building trust with conversational AI: How to avoid common pitfalls

Businesses must build trust in conversational AI by setting clear goals, ensuring transparency, reducing bias, and continuously improving customer interactions.

By Kathryn Murphy • 5 min read • Thu, 15th May 2025
NICE & AWS join forces to deliver AI-powered customer service
Software-as-a-Service

NICE & AWS join forces to deliver AI-powered customer service

NICE and AWS have teamed up to offer NICE's CXone Mpower AI on AWS Marketplace, enhancing AI-driven customer service with unified, scalable cloud solutions.

By Sean Mitchell • 3 min read • Wed, 14th May 2025
N-able wins Gold at Stevie Awards for AI-powered customer support
Data Analytics

N-able wins Gold at Stevie Awards for AI-powered customer support

N-able won a Gold Award at the Stevie Awards for its AI-driven customer support, enhancing engagement and service for partners globally.

By Kaleah Salmon • 2 min read • Thu, 8th May 2025
How to turn the contact centre grind into interesting and rewarding work for your agents in 2025
Unified Communications

How to turn the contact centre grind into interesting and rewarding work for your agents in 2025

AI-powered tools are transforming contact centres by easing agents' workloads, boosting job satisfaction, and cutting staff churn in 2025.

By Ian de Sousa and Paul Rilstone • 4 min read • Wed, 7th May 2025
Udemy appoints Neeracha Taychakhoonavudh to lead CX
Digital Transformation

Udemy appoints Neeracha Taychakhoonavudh to lead CX

Udemy appoints Neeracha Taychakhoonavudh as its first Chief Customer Experience Officer to lead global customer success and operations strategy.

By Jed Nykolle Harme • 3 min read • Wed, 7th May 2025
Agentic AI helps firms boost CX satisfaction & cut costs per case
Customer Experience

Agentic AI helps firms boost CX satisfaction & cut costs per case

Forethought's 2025 report reveals agentic AI boosts CX outcomes, resolving 57% more tickets and cutting costs by over 20%, outperforming traditional AI solutions.

By Sean Mitchell • 4 min read • Thu, 1st May 2025
Customer support leads global adoption of enterprise generative AI
Digital Transformation

Customer support leads global adoption of enterprise generative AI

IoT Analytics finds customer support leads enterprise generative AI use, with 49% of deployments aiding issue resolution among 530 projects analysed.

By Sean Mitchell • 3 min read • Wed, 30th Apr 2025

Stories from Other Regions

Customer Support stories

EastWest chooses Temenos SaaS to upgrade banking platform
Software-as-a-Service

EastWest chooses Temenos SaaS to upgrade banking platform

EastWest Banking Corporation partners with Temenos to adopt a SaaS core banking platform, boosting digital transformation and operational efficiency.

By Jed Nykolle Harme • 3 min read • Wed, 28th May 2025
StarHub unveils lifestyle-inspired flagship shop at Paragon
Customer Experience

StarHub unveils lifestyle-inspired flagship shop at Paragon

StarHub has launched a lifestyle-themed flagship store at Paragon, Orchard Road, offering a relaxed tech experience with exclusive offers for its 25th anniversary.

By Kaleah Salmon • 3 min read • Wed, 21st May 2025
How South Africa is unlocking better customer experience for UK businesses
Digital Transformation

How South Africa is unlocking better customer experience for UK businesses

South Africa's contact centres blend skilled agents and tech, helping UK firms enhance personalised, empathetic customer experiences amid rising digital demands.

By Hans Zachar • 4 min read • Wed, 21st May 2025
Circles.Life offers free GPT-4.1 on app for subscribers
Digital Transformation

Circles.Life offers free GPT-4.1 on app for subscribers

Circles.Life now offers free, unlimited access to OpenAI's GPT-4.1 through its app for all mobile plan subscribers in Singapore, excluding data-only users.

By Kaleah Salmon • 3 min read • Tue, 20th May 2025
British consumers highly value small businesses but lack full awareness
Marketing

British consumers highly value small businesses but lack full awareness

Nearly 80% of UK consumers feel positively impacted by small businesses, with over a third saying they'd be devastated if their favourites closed.

By Melania Watson • 4 min read • Tue, 6th May 2025
Human customer service drives loyalty & up to GBP £100 spend
Customer Experience

Human customer service drives loyalty & up to GBP £100 spend

Research from Ventrica reveals positive customer service boosts spending by up to GBP £100 per interaction, with consumers favouring human contact over AI.

By Shannon Williams • 4 min read • Mon, 5th May 2025
UK lags in workplace AI adoption, survey reveals disparity
Generative AI

UK lags in workplace AI adoption, survey reveals disparity

A recent survey reveals that while 70% of UK respondents have embraced AI in daily life, only 44% utilise it in the workplace, lagging behind global averages.

By Shannon Williams • 4 min read • Fri, 18th Apr 2025