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Customer Support Stories - Page 33

Australian Stories

Customer Support stories

Servers Australia partners with NetApp for sovereign cloud
Storage

Servers Australia partners with NetApp for sovereign cloud

Servers Australia has partnered with NetApp to enhance its sovereign cloud services, targeting the rising demand for secure, high-performance IT solutions in Australia.

By Catherine Knowles • 3 min read • Thu, 3rd Apr 2025
How to reduce order cancellation rates
Customer Experience

How to reduce order cancellation rates

Order cancellations can cost businesses millions; understanding why they happen is crucial. Discover key strategies to reduce these rates and improve customer satisfaction.

By Jamie Cairns • 3 min read • Thu, 20th Feb 2025

Global Stories

Customer Support stories

TP report shows Gen Z prefer interactive communication
Customer Experience

TP report shows Gen Z prefer interactive communication

A new report from TP reveals that Generation Z favours interactive communication, posing challenges for businesses catering to this tech-savvy cohort.

By Shannon Williams • 3 min read • Fri, 4th Apr 2025
Report highlights AI's rise & challenges in manufacturing
EduTech

Report highlights AI's rise & challenges in manufacturing

TeamViewer's new report reveals a surge in AI adoption among manufacturers, with 78% using it weekly, highlighting its transformative role amid global challenges.

By Sean Mitchell • 3 min read • Thu, 3rd Apr 2025
Exclusive: Pulseway discusses drive for simplicity and efficiency in IT management
Digital Transformation

Exclusive: Pulseway discusses drive for simplicity and efficiency in IT management

Pulseway is on a mission to simplify IT management, enhancing efficiency and user experience through innovative solutions and customer-centric development.

By Melania Watson • 4 min read • Tue, 25th Mar 2025
Transforming retail; What to consider before deploying AI agents
Customer Experience

Transforming retail; What to consider before deploying AI agents

The rise of Agentic AI is revolutionising retail, promising faster, complex task management, but firms must thoughtfully prepare before deployment.

By Nicola Kinsella • 5 min read • Mon, 24th Mar 2025
Exclusive: How ISMS.online is helping businesses tackle compliance challenges
Supply Chain

Exclusive: How ISMS.online is helping businesses tackle compliance challenges

ISMS.online is transforming compliance for businesses, making complex standards accessible and manageable with innovative tools and expert guidance.

By Melania Watson • 5 min read • Sat, 22nd Mar 2025
Smartvisit app to redefine visitor engagement in tourism
Digital Transformation

Smartvisit app to redefine visitor engagement in tourism

Smartvisit is set to launch its innovative app designed to transform tourism engagement, enhancing visitor experiences and boosting revenues for operators.

By Catherine Knowles • 2 min read • Thu, 20th Mar 2025
BitTitan expands global operations & MigrationWiz tools
Digital Transformation

BitTitan expands global operations & MigrationWiz tools

BitTitan is ramping up global operations, enhancing its MigrationWiz capabilities and expanding its sales team to better support cloud migrations.

By Catherine Knowles • 3 min read • Fri, 28th Feb 2025
ANZ executives focus on agentic AI to boost productivity
Customer Experience

ANZ executives focus on agentic AI to boost productivity

A recent Salesforce study reveals that 69% of C-suite executives in Australia and New Zealand prioritise agentic AI, with 38% already implementing the technology.

By Sean Mitchell • 3 min read • Thu, 27th Feb 2025
BlackLine boosts operations with Bangalore office expansion
Digital Transformation

BlackLine boosts operations with Bangalore office expansion

BlackLine has expanded its office in Bangalore, adding 50,000 square feet to improve customer support and drive product innovation in India.

By Melania Watson • 2 min read • Wed, 26th Feb 2025
Kore.ai launches AI platform for enterprise workflow automation
Artificial Intelligence

Kore.ai launches AI platform for enterprise workflow automation

Kore.ai has unveiled AI for Process, a no-code platform designed to revolutionise enterprise workflow automation and optimise decision-making.

By Sean Mitchell • 3 min read • Mon, 24th Feb 2025

Stories from Other Regions

Customer Support stories

UK businesses lead in AI adoption, outpacing global peers
Digital Transformation

UK businesses lead in AI adoption, outpacing global peers

New research reveals that 93% of UK businesses have gained efficiencies from generative AI, surpassing the global average, with strong investment plans ahead.

By Melania Watson • 3 min read • Wed, 16th Apr 2025
HubSpot unveils AI tools to boost UK team productivity
Software-as-a-Service

HubSpot unveils AI tools to boost UK team productivity

HubSpot has launched over 200 new features, including AI tools, to aid UK sales and support teams in boosting efficiency without the added complexity.

By Sean Mitchell • 3 min read • Fri, 11th Apr 2025
Forterro partners with AWS to enhance cloud ERP solutions
Platform-as-a-Service

Forterro partners with AWS to enhance cloud ERP solutions

European software provider Forterro has partnered with Amazon Web Services to enhance its cloud ERP solutions, responding to growing demand among midmarket clients.

By Catherine Knowles • 3 min read • Fri, 21st Mar 2025
ANNA Money launches AI tax tool for sole traders and limited companies
Payment Technologies

ANNA Money launches AI tax tool for sole traders and limited companies

ANNA Money has launched its new AI-powered tax solution +Taxes, targeting sole traders and limited companies, attracting hundreds of sign-ups in just two weeks.

By Catherine Knowles • 3 min read • Fri, 21st Mar 2025
AI boosts work-life balance for US business leaders
Artificial Intelligence

AI boosts work-life balance for US business leaders

A recent report reveals that 61% of US business leaders believe AI is enhancing their work-life balance, with ChatGPT as the preferred tool.

By Shannon Williams • 3 min read • Fri, 21st Feb 2025