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Customer Support Stories - Page 34

Australian Stories

Customer Support stories

Gap grows between AI adoption by Aussie brands & demand
Customer Experience

Gap grows between AI adoption by Aussie brands & demand

A new report reveals a stark divide between Australian consumer expectations for AI adoption and current brand implementation, as 80% demand full integration by year-end.

By Sean Mitchell • 3 min read • Thu, 12th Dec 2024

Global Stories

Customer Support stories

Snowflake unveils Cortex Agents for data integration ease
Marketing Technologies

Snowflake unveils Cortex Agents for data integration ease

Snowflake has launched Cortex Agents, a service designed to streamline the integration of structured and unstructured data for enterprises, enhancing productivity.

By Melania Watson • 3 min read • Thu, 13th Feb 2025
Unlocking the power of speech to humanise AI-driven customer experiences
Customer Experience

Unlocking the power of speech to humanise AI-driven customer experiences

Recent advancements in conversational AI are transforming customer experiences, as brands embrace AI to foster deeper relationships and enhance engagement.

By Christopher Connolly • 5 min read • Mon, 10th Feb 2025
Zoho unveils advanced AI agents to boost productivity
Customer Experience

Zoho unveils advanced AI agents to boost productivity

Zoho has unveiled its AI advancements with Zia Agents, Agent Studio, and Agent Marketplace, aiming to improve the availability and creation of digital agents for businesses.

By Sean Mitchell • 3 min read • Wed, 5th Feb 2025
iplicit secures GBP £25 million for UK market expansion
Software-as-a-Service

iplicit secures GBP £25 million for UK market expansion

iplicit, a cloud accounting platform for the UK mid-market, has secured GBP £25 million in funding from One Peak to fuel its growth and product development.

By Catherine Knowles • 3 min read • Mon, 3rd Feb 2025
Applied Labs secures USD $4.2 million to boost AI solutions
Data Analytics

Applied Labs secures USD $4.2 million to boost AI solutions

Applied Labs has secured USD $4.2 million in funding to enhance AI solutions, aiming to improve business operations and customer support reliability.

By Melania Watson • 4 min read • Tue, 28th Jan 2025
Alibaba Cloud leads 2024 Magic Quadrant for 5th year
Encryption

Alibaba Cloud leads 2024 Magic Quadrant for 5th year

Alibaba Cloud has been named a Leader for the fifth consecutive year in the 2024 Gartner Magic Quadrant for Cloud Database Management Systems.

By Melania Watson • 3 min read • Thu, 23rd Jan 2025
Sysdig earns top accolade in Gartner customer choice 2024
Virtualisation

Sysdig earns top accolade in Gartner customer choice 2024

Sysdig has achieved the Customers' Choice accolade in Gartner's 2024 report for Cloud-Native Application Protection Platforms, scoring a perfect 5 for Support Experience.

By Sean Mitchell • 4 min read • Wed, 8th Jan 2025
Alienware reintroduces Area-51 desktop & laptop series
Gaming

Alienware reintroduces Area-51 desktop & laptop series

Alienware revives its iconic Area-51 line with new desktops and laptops, showcasing advanced NVIDIA technology for top-tier gaming performance.

By Sean Mitchell • 3 min read • Tue, 7th Jan 2025
Tray.ai unveils Merlin Agent Builder for AI deployment
Software-as-a-Service

Tray.ai unveils Merlin Agent Builder for AI deployment

Tray.ai has launched Merlin Agent Builder, a platform aimed at simplifying AI agent development for enterprises facing significant technology challenges.

By Shannon Williams • 3 min read • Thu, 19th Dec 2024
Cloudera unveils RAG Studio for AI without coding skills
Unified Communications

Cloudera unveils RAG Studio for AI without coding skills

Cloudera has unveiled a preview of its Retrieval-Augmented Generation Studio, enabling enterprises to deploy AI chatbots using real-time data without coding.

By Catherine Knowles • 2 min read • Thu, 19th Dec 2024
GenAI in action: Transforming APAC business functions to deliver superior customer experiences
Digital Transformation

GenAI in action: Transforming APAC business functions to deliver superior customer experiences

In APAC, the rise of generative AI is reshaping customer experience, with 30% of Indian firms planning major investments in the technology over the next 18 months.

By Harsha Solanki • 4 min read • Thu, 19th Dec 2024
Cohesity completes acquisition of Veritas data protection unit
Data Protection

Cohesity completes acquisition of Veritas data protection unit

Cohesity has acquired Veritas' data protection business, becoming the largest provider in the sector with a valuation above $7 billion and over 12,000 clients.

By Catherine Knowles • 4 min read • Fri, 13th Dec 2024
Cloudera unveils no-code AI chatbot solution for business
Hybrid Cloud

Cloudera unveils no-code AI chatbot solution for business

Cloudera has unveiled its no-code RAG Studio, enabling firms to swiftly deploy custom AI chatbots that leverage real-time enterprise data for improved efficiency.

By Melania Watson • 3 min read • Wed, 11th Dec 2024
LearnUpon appoints Fiona Sweeney as APAC Director
EduTech

LearnUpon appoints Fiona Sweeney as APAC Director

LearnUpon has appointed Fiona Sweeney as the new Director for the Asia-Pacific region, underscoring its commitment to enhancing market presence in Australia.

By Imee Dequito • 2 min read • Thu, 5th Dec 2024

Stories from Other Regions

Customer Support stories

Iplicit secures GBP £25M for cloud accounting expansion
Software-as-a-Service

Iplicit secures GBP £25M for cloud accounting expansion

Accounting software provider iplicit has secured a GBP £25 million investment from One Peak, aiming to enhance its cloud-based solutions for UK businesses.

By Catherine Knowles • 3 min read • Thu, 30th Jan 2025
Your.Cloud acquires HDUK to expand UK market presence
Data Protection

Your.Cloud acquires HDUK to expand UK market presence

Your.Cloud has acquired HDUK, a UK-managed service provider in accountancy, as it aims to broaden its footprint in the European market.

By Kaleah Salmon • 3 min read • Wed, 8th Jan 2025