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Customer Support Stories - Page 35

Australian Stories

Customer Support stories

AI chatbots in Australia need human touch for empathy
Customer Experience

AI chatbots in Australia need human touch for empathy

Australian firms are increasingly using AI chatbots for customer service, but experts warn that technology lacks the emotional intelligence of human agents.

By Shannon Williams • 3 min read • Thu, 7th Nov 2024
AI drives Tea Industries' success in Australian market
Supply Chain

AI drives Tea Industries' success in Australian market

Brisbane entrepreneur Alexa Stathakis has leveraged AI to rapidly scale her healthy drinks brand, securing over 1,000 school orders in just a week.

By Melania Watson • 3 min read • Tue, 5th Nov 2024

Global Stories

Customer Support stories

Asana partners with Datacom to boost ANZ enterprise solutions
EduTech

Asana partners with Datacom to boost ANZ enterprise solutions

Asana has partnered with Datacom to enhance enterprise solutions in Australia and New Zealand, boosting efficiency and transparency for customers.

By Kaleah Salmon • 2 min read • Tue, 26th Nov 2024
Kacific unveils SatPack for remote satellite internet access
Unified Communications

Kacific unveils SatPack for remote satellite internet access

Kacific Broadband Satellites Group has launched SatPack, a portable satellite internet solution designed to provide connectivity in remote Asia-Pacific regions.

By Sean Mitchell • 3 min read • Tue, 26th Nov 2024
CYFOX & Simplicity One partner for SMB cybersecurity
Cybersecurity

CYFOX & Simplicity One partner for SMB cybersecurity

CYFOX Security and Simplicity One have partnered to provide affordable cybersecurity solutions for small and medium-sized businesses in Australia and New Zealand.

By Sean Mitchell • 3 min read • Fri, 22nd Nov 2024
ArrowSphere AI platform boosts partner cloud strategies
Digital Transformation

ArrowSphere AI platform boosts partner cloud strategies

Arrow Electronics has enhanced its ArrowSphere AI platform, enabling channel partners to transform cloud business strategies with customised AI assistants.

By Melania Watson • 2 min read • Fri, 22nd Nov 2024
TeamViewer brings AI support enhancements to Microsoft Teams
Unified Communications

TeamViewer brings AI support enhancements to Microsoft Teams

TeamViewer is rolling out AI features within Microsoft Teams, aiming to improve IT support services with quicker and smarter solutions.

By Melania Watson • 3 min read • Wed, 20th Nov 2024
Wildix launches Sales Elevate Lab for UC&C sales skills
Unified Communications

Wildix launches Sales Elevate Lab for UC&C sales skills

Wildix has launched Sales Elevate Lab, a training programme aimed at equipping sales teams to navigate the complex Unified Communications and Collaboration landscape.

By Sean Mitchell • 3 min read • Wed, 20th Nov 2024
Exclusive: Zoho's AI Director discusses right-sizing AI for business needs
Digital Transformation

Exclusive: Zoho's AI Director discusses right-sizing AI for business needs

Zoho's AI Director emphasises the need for tailored AI solutions to enhance business workflows, highlighting the company's commitment to operational independence.

By Melania Watson • 5 min read • Fri, 15th Nov 2024
Snom appoints Fabio Albanini as VP of Global Sales
Unified Communications

Snom appoints Fabio Albanini as VP of Global Sales

Snom has named Fabio Albanini as its new Vice President of Global Sales, aiming to enhance its market presence and partner network worldwide.

By Imee Dequito • 2 min read • Thu, 14th Nov 2024
8x8 unveils AI-driven enhancements to cloud platform
Unified Communications

8x8 unveils AI-driven enhancements to cloud platform

8x8 has launched new AI-driven enhancements to its cloud platform, aiming to boost customer engagement and support over 50 languages for live chats.

By Shannon Williams • 3 min read • Tue, 12th Nov 2024
Nearly half find AI helpful for customer service: study
Digital Transformation

Nearly half find AI helpful for customer service: study

Nearly half of consumers find AI chatbots helpful for customer service, with 48% noting improved experiences, a new study reveals.

By Shannon Williams • 3 min read • Fri, 1st Nov 2024

Stories from Other Regions

Customer Support stories

Salesforce event in Auckland highlights AI transformation
Customer Experience

Salesforce event in Auckland highlights AI transformation

The Salesforce Agentforce World Tour in Auckland attracted over 1,300 attendees, showcasing the impact of autonomous AI agents on New Zealand businesses.

By Catherine Knowles • 3 min read • Wed, 20th Nov 2024
Salesforce & Warrix enhance collaboration using Slack
Digital Transformation

Salesforce & Warrix enhance collaboration using Slack

Salesforce and Thai sportswear firm Warrix have teamed up to streamline communication and processes using Slack, enhancing collaboration and efficiency.

By Catherine Knowles • 3 min read • Wed, 20th Nov 2024
Salesforce showcases autonomous AI agents in Auckland event
Digital Transformation

Salesforce showcases autonomous AI agents in Auckland event

At Salesforce's Agentforce World Tour in Auckland, over 1,300 attendees delved into the revolutionary capabilities of autonomous AI agents.

By Melania Watson • 2 min read • Tue, 19th Nov 2024
Ripjar appoints new CEO amid significant investment boost
Risk & Compliance

Ripjar appoints new CEO amid significant investment boost

Ripjar has secured a majority growth investment from Long Ridge Equity Partners, appointing Tom Obermaier as its new CEO to enhance global operations.

By Imee Dequito • 3 min read • Tue, 5th Nov 2024
UK SMEs split on AI versus human input in finance management
Artificial Intelligence

UK SMEs split on AI versus human input in finance management

UK SMEs are divided on using AI versus human expertise in finance, with a significant number embracing tech while valuing human input for complex tasks.

By Kaleah Salmon • 2 min read • Tue, 5th Nov 2024