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Customer Support Stories - Page 37

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Customer Support stories

Four ways AI can boost contact centre agent performance and improve customer service
Customer Experience

Four ways AI can boost contact centre agent performance and improve customer service

As AI tools increasingly permeate contact centres, their role in enhancing agent performance and customer service is proving pivotal rather than replacing humans.

By Paul Rilstone and Simon Shanks • 4 min read • Fri, 2nd Aug 2024
Exclusive: Rimini Street's CTO on AI, future of ERP systems
Marketing Technologies

Exclusive: Rimini Street's CTO on AI, future of ERP systems

Rimini Street's CTO Eric Helmer has discussed how AI is reshaping ERP systems, addressing high vendor fees, and enhancing customer support.

By Melania Watson • 6 min read • Fri, 2nd Aug 2024
From cybersecurity, to personalisation and AI: How are retailers investing in new FY?
Data Protection

From cybersecurity, to personalisation and AI: How are retailers investing in new FY?

Retailers are gearing up for the new financial year with increased investments in cyber security, personalisation, and artificial intelligence to boost growth.

By Vasko Ckorovski • 5 min read • Wed, 31st Jul 2024
ServiceNow & Boomi partner to enhance customer experiences
Unified Communications

ServiceNow & Boomi partner to enhance customer experiences

ServiceNow and Boomi ally to boost AI-driven customer experiences, following ServiceNow's impressive Q2 revenue of USD $2.63 billion and a 6.8% stock surge.

By Catherine Knowles • 3 min read • Mon, 29th Jul 2024
Most Oracle Java users migrate to alternatives, says survey
Software Development

Most Oracle Java users migrate to alternatives, says survey

A recent survey by Azul reveals that 86% of Oracle Java users are migrating to alternatives due to cost concerns and a shift towards open-source solutions.

By Imee Dequito • 3 min read • Fri, 26th Jul 2024
DeepL reveals next-gen language model for superior translations
Data Privacy

DeepL reveals next-gen language model for superior translations

DeepL unveils an advanced language model for superior translations and editing, setting new industry standards and offering businesses unmatched efficiency.

By Catherine Knowles • 3 min read • Wed, 24th Jul 2024
SnapLogic survey reveals crippling costs of outdated technology
Generative AI

SnapLogic survey reveals crippling costs of outdated technology

Legacy systems are costing businesses nearly USD $3 million annually, reveals SnapLogic. The integration of GenAI promises to alleviate 25% of workloads.

By Sean Mitchell • 4 min read • Thu, 18th Jul 2024
Leaseweb launches cost-effective Public Cloud service
Storage

Leaseweb launches cost-effective Public Cloud service

Leaseweb has launched a cost-effective Public Cloud service that is 30% cheaper than competitors, offering flexible, transparent pricing and robust performance.

By Imee Dequito • 3 min read • Thu, 27th Jun 2024
Brightcove partners with FrightPix to launch niche streaming service
Unified Communications

Brightcove partners with FrightPix to launch niche streaming service

Brightcove partners with FrightPix to launch a free ad-supported streaming service focused on horror, thriller, and true crime content in the US.

By Sean Mitchell • 3 min read • Mon, 17th Jun 2024
Sendbird launches advanced AI chatbot for Shopify merchants
Customer Experience

Sendbird launches advanced AI chatbot for Shopify merchants

Sendbird launches an AI chatbot for Shopify, powered by GPT-4o, enabling 4.6 million merchants to enhance customer interactions with no-code integration.

By Kaleah Salmon • 3 min read • Fri, 14th Jun 2024
Xero unveils AI companion JAX to enhance accounting accuracy
Fintech

Xero unveils AI companion JAX to enhance accounting accuracy

Xero has revealed its AI-powered business companion, Just Ask Xero (JAX), to boost accuracy in accounting tasks, launching a beta in August.

By Imee Dequito • 4 min read • Thu, 13th Jun 2024
SAP to acquire WalkMe for USD $1.5 billion in all-cash deal
Robotic Process Automation

SAP to acquire WalkMe for USD $1.5 billion in all-cash deal

SAP is set to acquire WalkMe for USD $1.5 billion in an all-cash deal, enhancing its business transformation toolkit and boosting AI capabilities.

By Sean Mitchell • 3 min read • Fri, 7th Jun 2024
Dell launches AI Factory to boost AI adoption & innovation
Unified Communications

Dell launches AI Factory to boost AI adoption & innovation

Dell Technologies unveils the Dell AI Factory to accelerate AI adoption and innovation, offering an extensive AI portfolio and robust ecosystem partnership.

By Sean Mitchell • 3 min read • Tue, 21st May 2024
OliverIQ unveils B2B smart home service for comms service providers
Unified Communications

OliverIQ unveils B2B smart home service for comms service providers

OliverIQ launches a SHaaS platform empowering CSPs such as telcos and ISPs to offer seamless smart home automation and 24/7 support under their own brands.

By Catherine Knowles • 3 min read • Fri, 17th May 2024

Stories from Other Regions

Customer Support stories

Why 'trust us, we're an exchange!' simply isn't good enough
EduTech

Why 'trust us, we're an exchange!' simply isn't good enough

Trust is paramount in the crypto world. Exchanges must earn it through robust security, user education, and transparency to ensure a safe investment environment.

By Paul Quickenden • 4 min read • Mon, 15th Jul 2024
Siemens opens new Data Center hub in Chennai, India
Hyperscale

Siemens opens new Data Center hub in Chennai, India

Siemens has unveiled a new 6,000 sq metre Center of Competence for Data Centers in Chennai, India, targeting APAC's booming market projected to hit USD $75 billion by 2025.

By Catherine Knowles • 3 min read • Thu, 11th Jul 2024
Unit4 launches Success4U to optimise ERP system deployments
DevOps

Unit4 launches Success4U to optimise ERP system deployments

Unit4 launches Success4U to optimise ERPx deployment, promising reduced costs and improved user experience through its 'Land, Adopt, Expand' strategy.

By Catherine Knowles • 3 min read • Fri, 14th Jun 2024