Customer Support Stories - Page 39

Global Stories

Customer Support stories

Leaseweb launches Multi-CDN service in Asia Pacific region

Leaseweb, a cloud services provider, rolls out its Multi-CDN technology in Asia Pacific, enhancing content delivery performance and slashing latency for sectors including Media, SaaS, Gaming and more.

By Sean Mitchell • 2 min read • Thu, 18th Jan 2024

Customer Experience

Claroty appoints industry veteran as first Chief Customer Officer

Cyber-physical systems protection firm, Claroty, appoints industry veteran Shira Bar Yosef as its first ever Chief Customer Officer, aiming to enrich customer experience.

By Sean Mitchell • 3 min read • Thu, 18th Jan 2024

Storage

Harness fortifies CD capabilities with Armory acquisition

Harness has boosted its continuous deployment capabilities by acquiring key intellectual property and technology from Armory, aiming to streamline the developer experience.

By Catherine Knowles • 3 min read • Tue, 16th Jan 2024

Air India launches AI assistant AI.g on WhatsApp for customer support

Air India's AI-driven virtual assistant, AI.g, has been launched on WhatsApp to offer customers an easily accessible support channel for over 1300 travel-related enquiries.

By Kaleah Salmon • 3 min read • Thu, 11th Jan 2024

Blockchain

AI revolutionising industries, redefining professional roles

AI is redefining professional roles, demanding a shift toward AI proficiency in recruiting, offering companies access to a global talent pool.

By Shannon Williams • 2 min read • Thu, 4th Jan 2024

Unified Communications

8x8's new tool 'Sales Assist' empowers retailers and enhances shopping experience

8x8 unveils 'Sales Assist', a new tool designed to enhance customer satisfaction and streamline the retail experience.

By Catherine Knowles • 3 min read • Fri, 15th Dec 2023

Cloud Security

Sysdig hires Andy Dobrov to champion customer success & support

Sysdig has secured the services of Andy Dobrov as Senior Vice President of Customer Success, Support, and Services.

By Imee Dequito • 2 min read • Wed, 13th Dec 2023

Software-as-a-Service

NetWitness integrates with AWS AppFabric to bolster cloud security

NetWitness partners with Amazon Web Services' AppFabric to enhance cloud security, streamlining threat detection and response tasks.

By Sean Mitchell • 2 min read • Wed, 13th Dec 2023

Generative AI

Amelia named as leading AI provider in Everest Group AI Top 50

Amelia, a leading AI software company, has been recognised as a top AI provider in the inaugural Everest Group AI Top 50.

By Sean Mitchell • 2 min read • Mon, 4th Dec 2023

Unified Communications

Amazon Connect adds Generative AI features to enhance CX

Amazon Connect has introduced generative AI capabilities aiming to boost worker productivity, cut costs, and improve customer service.

By Tom Raynel • 3 min read • Thu, 30th Nov 2023

Unified Communications

dLocal, eSky strengthen partnership for payment solutions

dLocal and eSky Group enhance partnership to provide advanced payment solutions in Latin America and Africa's vibrant markets.

By Shannon Williams • 3 min read • Mon, 27th Nov 2023

Leadership

Kingston Technology maintains SSD market leadership for the 6th year running

Kingston Technology continues as global SSD market leader for six years in a row, holding 28% market share in 2022.

By Catherine Knowles • 3 min read • Fri, 24th Nov 2023

Unified Communications

Will 2024 be the year you supercharge the performance of your customer contact centre?

Robotic process automation is a game changer for organisations that rely on this critical customer touchpoint to drive sales and growth.

By Max Howells • 4 min read • Wed, 15th Nov 2023

Human Capital Management

Oracle NetSuite introduces AI-powered Text Enhance boosting productivity

Oracle NetSuite has unveiled advanced AI-powered features to enhance productivity through contextual and personalised content.

By Sean Mitchell • 2 min read • Mon, 23rd Oct 2023

Data Analytics

Oracle NetSuite unveils AI-driven enhancements at SuiteWorld 2023 event

Oracle NetSuite has showcased AI-driven product upgrades at SuiteWorld 2023, aimed to streamline costs and boost efficiency.

By Sean Mitchell • 3 min read • Mon, 23rd Oct 2023

EduTech

Lightware introduces new USB-C extender Active Optical Cables

Lightware Visual Engineering reveals two new USB-C extender Active Optical Cables, promising enhanced AV flexibility.

By Sean Mitchell • 2 min read • Mon, 16th Oct 2023

Stories from Other Regions

Customer Support stories

Application Security

Should VMware customers be considering Plan B?

Uncertainty clouds VMware's future following its £61bn acquisition by Broadcom, forcing many clients to contemplate alternate measures amidst concerns of staff layoffs and price hikes.

By Sammy Zoghlami • 4 min read • Tue, 23rd Jan 2024