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Customer Support Stories - Page 40

Australian Stories

Customer Support stories

Class appoints Gary Cox as Class general manager
Entrepreneur

Class appoints Gary Cox as Class general manager

Class, an Australian wealth accounting software firm, has appointed four general managers to its leadership team in its new operating model.

By Zach Thompson • 2 min read • Sat, 6th Aug 2022

Global Stories

Customer Support stories

SearchInform expands in MENA with unique information security outsourcing service
Data Analytics

SearchInform expands in MENA with unique information security outsourcing service

SearchInform launches unique information security outsourcing service in MENA region, offering comprehensive protection for businesses.

By Imee Dequito • 3 min read • Fri, 13th Oct 2023
Bitkub Exchange selects Freshworks to boost customer support
Productivity

Bitkub Exchange selects Freshworks to boost customer support

Bitkub, the leading crypto exchange in ASEAN, has partnered with Freshworks to enhance its customer service operations.

By Staff Writer • 3 min read • Fri, 13th Oct 2023
Xero integrates GenAI for quicker, precise customer support
Fintech

Xero integrates GenAI for quicker, precise customer support

Xero has integrated a Generative AI solution in Xero Central to enhance user experience, providing accurate support answers and revolutionising the platform.

By Imee Dequito • 3 min read • Thu, 12th Oct 2023
The importance of conversational AI in contact centres
Unified Communications

The importance of conversational AI in contact centres

8x8 publishes report highlighting the growing adoption and value of conversational AI in the contact centre industry.

By Sean Mitchell • 3 min read • Tue, 10th Oct 2023
43% of DX Pros lack insight on customer preferences
Customer Experience

43% of DX Pros lack insight on customer preferences

Almost half of digital experience professionals lack insight into customer preferences on their apps and websites.

By Sean Mitchell • 3 min read • Mon, 9th Oct 2023
Riz Karim appointed as Chief Customer Officer at ECI Software Solutions
Professional services

Riz Karim appointed as Chief Customer Officer at ECI Software Solutions

ECI Software Solutions appoints Riz Karim as Chief Customer Officer to enhance customer support globally in various industries.

By Imee Dequito • 3 min read • Wed, 20th Sep 2023
Transforming Enterprise Experience: CSPs' Holistic Customer Journey Approach
Customer Experience

Transforming Enterprise Experience: CSPs' Holistic Customer Journey Approach

The journey to enhancing the customer experience for CSPs is an intricate undertaking that requires careful attention at every touchpoint.

By Zoltan Losteiner • 5 min read • Mon, 28th Aug 2023
Neat ramps up channel support and leadership within ANZ
Digital Entertainment

Neat ramps up channel support and leadership within ANZ

Neat is ramping up partner and customer support across ANZ due to the increased demand from organisations seeking next-generation video technology.

By Kaleah Salmon • 3 min read • Thu, 24th Aug 2023
Deputy Expands Leadership Team with Two Key appointments
Customer Experience

Deputy Expands Leadership Team with Two Key appointments

Australian software platform, Deputy, aims to bolster international expansion by appointing its first-ever Chief Customer Officer and SVP Head of EMEA.

By Imee Dequito • 2 min read • Thu, 22nd Jun 2023
HiBob Names Sarah Reynolds as Chief Marketing Officer
CMO

HiBob Names Sarah Reynolds as Chief Marketing Officer

HiBob, an HR tech platform, appoints Sarah Reynolds as Chief Marketing Officer to grow the company's global reach and drive go-to-market excellence.

By Sean Mitchell • 2 min read • Fri, 31st Mar 2023
PPDS/Philips appoints Kristen O'Connor as Sales Operations Manager
Digital Signage

PPDS/Philips appoints Kristen O'Connor as Sales Operations Manager

PPDS hires Kristen O'Connor as Sales Operations Manager for North America, part of a 50% staff increase to support company growth.

By Tom Raynel • 2 min read • Thu, 9th Mar 2023
Freshworks appoints Sandie Overtveld as Senior VP for APJ & MEA
Digital Transformation

Freshworks appoints Sandie Overtveld as Senior VP for APJ & MEA

Freshworks appoints Sandie Overtveld as SVP for Asia-Pacific, Japan, Middle East, and Africa markets to oversee growth efforts in these regions.

By Sean Mitchell • 2 min read • Mon, 20th Feb 2023
TREND Networks promotes two senior team members to new roles
Marketing

TREND Networks promotes two senior team members to new roles

TREND Networks promotes Dan Barrera to Director of Product Innovation and Tim Widdershoven to International Sales Director, to grow their business globally.

By Zach Thompson • 2 min read • Tue, 17th Jan 2023
Bynder appoints Eveline ter Elst as APAC sales director
Health Technologies

Bynder appoints Eveline ter Elst as APAC sales director

Dutch digital asset management company, Bynder, has opened its first office in APAC, hiring locally to better serve its expanding customer base.

By Zach Thompson • 2 min read • Fri, 8th Jul 2022

Stories from Other Regions

Customer Support stories

Access Legal has appointed a new Managing Director
Digital Transformation

Access Legal has appointed a new Managing Director

Legal tech provider Access Legal appoints Emma de Sousa as new Managing Director to lead company's growth and deliver unrivaled service to law firms.

By Zach Thompson • 3 min read • Fri, 20th Jan 2023
Advanced appoints first People Management MD
Workforce Technology

Advanced appoints first People Management MD

Advanced appoints Nick Gallimore as MD of People Management, consolidating their people management brands to accelerate market share in 2023.

By Zach Thompson • 2 min read • Tue, 17th Jan 2023