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09 Jan
How to regain customers' trust after a CX failure
From long call waiting times after various outages, less than desirable customer service ratings, or system crashes, there are a number of lessons to be learned if brands are to set themselves up for success in 2018.
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06 Oct
How to restore customer loyalty after a data breach
In this day and age, data breaches and IT downtime are almost inevitable.
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27 Jun
Going rogue: The challenges of AI in customer service
AI technologies are becoming increasingly sophisticated, and can add immense value to organisations — but they are by no means foolproof.
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19 Jan
The chatbot comeback – is your business ready?
Despite being born in 2011, it has only been in the last couple of years that businesses have begun to realise how valuable chatbots could be.
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03 Oct
Cyara and blackchair put customer experience monitoring under the spotlight
Cyara is taking its customer experience technology to a new level as it partners with change management specialist blackchair.
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