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From long call waiting times after various outages, less than desirable customer service ratings, or system crashes, there are a number of lessons to be learned if brands are to set themselves up for success in 2018.More

In this day and age, data breaches and IT downtime are almost inevitable.More

AI technologies are becoming increasingly sophisticated, and can add immense value to organisations — but they are by no means foolproof.More

Despite being born in 2011, it has only been in the last couple of years that businesses have begun to realise how valuable chatbots could be.More

Cyara is taking its customer experience technology to a new level as it partners with change management specialist blackchair.More