Technology news for Australia's largest enterprises
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How to regain customers' trust after a CX failure
It only takes one mistake to lose trust.
09 Jan 2018
How to restore customer loyalty after a data breach
In this day and age, data breaches and IT downtime are almost inevitable.
06 Oct 2017
Going rogue: The challenges of AI in customer service
AI technologies are becoming increasingly sophisticated, and can add immense value to organisations — but they are by no means foolproof.
27 Jun 2017
The chatbot comeback – is your business ready?
Despite being born in 2011, it has only been in the last couple of years that businesses have begun to realise how valuable chatbots could be.
19 Jan 2017
Cyara and blackchair put customer experience monitoring under the spotlight
Cyara is taking its customer experience technology to a new level as it partners with change management specialist blackchair.
03 Oct 2016