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Advantage: Why the gold standard of customer service matters
Customer Relationship Management

Advantage: Why the gold standard of customer service matters

As a business, it is crucial to evolve and adapt IT operations to survive, innovate and compete - even more so during a global pandemic.

By Mitchell Hageman • 4 min read • Tue, 1st Feb 2022
Unleashing a smarter breed of business operations with AI
Supply Chain

Unleashing a smarter breed of business operations with AI

More businesses than ever before are leveraging the power of AI and real-time analytics to fast-track operational efficiency at unprecedented rates.

By Staff Writer • 3 min read • Tue, 11th Jan 2022
Top trends impacting infrastructure and operations for 2022
Data Analytics

Top trends impacting infrastructure and operations for 2022

Gartner has highlighted the six trends that infrastructure and operations leaders must start preparing for in the next 12-18 months.

By Shannon Williams • 4 min read • Thu, 9th Dec 2021
Pluralsight extends Skills offerings for cybersecurity, IT ops and development
Cybersecurity

Pluralsight extends Skills offerings for cybersecurity, IT ops and development

Pluralsight expands its Skills platform with new hands-on learning experiences for tech professionals and a Certification Prep Center.

By Catherine Knowles • 3 min read • Wed, 20th Oct 2021
AVEVA makes Operations Control available via subscription model
Subscriptions

AVEVA makes Operations Control available via subscription model

AVEVA introduces single subscription model for its Operations Control software, providing flexible access to core packages and add-on functionality.

By Catherine Knowles • 3 min read • Wed, 8th Sep 2021
Quest Software launches solutions for operations, protection and governance
Data Protection

Quest Software launches solutions for operations, protection and governance

Quest Software launches Data Empowerment Platform to bridge gaps in data infrastructure, security, and governance initiatives.

By Catherine Knowles • 3 min read • Thu, 29th Apr 2021
ECI launches new data collection agent for FMAudit
IT operations management

ECI launches new data collection agent for FMAudit

The DCA software application collects critical meter, performance and supply-level data from multi-function print devices for FMAudit users across APAC regions.

By Catherine Knowles • 3 min read • Fri, 8th Jan 2021
Gartner: Six infrastructure and ops trends for 2021
Hybrid & Remote Work

Gartner: Six infrastructure and ops trends for 2021

Plus, recommendations for infrastructure and operations leaders to respond to these trends and achieve optimal results in a post-pandemic environment.

By Staff Writer • 4 min read • Tue, 8th Dec 2020
Analysts note SolarWinds' share of IT ops management market
Multi-cloud

Analysts note SolarWinds' share of IT ops management market

Ranked 1st by IDC for network management software market share – 2nd, 3rd and 4th by Gartner across ITOM performance analysis categories by revenue.

By Staff Writer • 3 min read • Wed, 21st Oct 2020
Aussie company steps up to aid geographically dispersed companies
Hybrid & Remote Work

Aussie company steps up to aid geographically dispersed companies

Enlighten, an Australian opex company, is helping businesses worldwide manage remote workforces amid the COVID-19 pandemic.

By Catherine Knowles • 3 min read • Thu, 9th Jul 2020
Businesses investing in DX more than ever thanks to COVID-19
Digital Transformation

Businesses investing in DX more than ever thanks to COVID-19

Half of Australian organisations lost customers due to communication failings during COVID-19, says research by Pegasystems.

By Catherine Knowles • 3 min read • Tue, 23rd Jun 2020
ANZ healthcare organisation chooses Nintex to improve operations
Application Performance Monitoring

ANZ healthcare organisation chooses Nintex to improve operations

RANZCOG has selected Nintex to boost process efficiency and stakeholder engagement, pivotal for its continuous improvement and innovative operations drive.

By Catherine Knowles • 3 min read • Thu, 9th Apr 2020
Malwarebytes launches cloud platform designed for SMBs
Cloud Services

Malwarebytes launches cloud platform designed for SMBs

Malwarebytes launches Malwarebytes Nebula, a new cloud platform with specific enterprise features but designed for small to medium businesses.

By Catherine Knowles • 3 min read • Tue, 3rd Mar 2020
SolarWinds extends support for database management with new DPM offering
DevOps

SolarWinds extends support for database management with new DPM offering

SolarWinds has launched a new Database Performance Monitor to enhance database management, offering real-time monitoring for open source databases.

By Catherine Knowles • 4 min read • Tue, 11th Feb 2020
The rise of SaaS in achieving operational excellence
Software-as-a-Service

The rise of SaaS in achieving operational excellence

The SaaS market is booming, forecast to reach USD $157 billion by 2020, providing businesses with flexibility, scalability, and a focus on long-term strategy.

By Ian Boyd • 4 min read • Wed, 20th Nov 2019
Verizon rolls out new field service management solution
Customer Relationship Management

Verizon rolls out new field service management solution

Verizon Connect launches integrated field service management solution for simplified dispatching and job management.

By Catherine Knowles • 2 min read • Thu, 14th Nov 2019
Splunk in the wild: the 'data to everything' platform in action
Customer Relationship Management

Splunk in the wild: the 'data to everything' platform in action

Splunk's 'data to everything' platform is revolutionising businesses globally by turning raw data into actionable insights, spotlighted at conf.19.

By Catherine Knowles • 7 min read • Thu, 14th Nov 2019

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