IT support Stories - Page 7

Australian Stories

IT support stories

TeamViewer unveils AI agent Tia to automate routine IT support

TeamViewer launches Tia, an AI agent that autonomously detects and resolves routine IT issues, streamlining support while keeping complex cases for human teams.

By Melania Watson • 2 min read • Wed, 19th Nov 2025

Digital Transformation

SOTI boosts logistics efficiency with updated platform in Australia

SOTI updates its ONE Platform in Australia to cut mobile tech downtime, boosting logistics efficiency and easing stress for transport workers.

By Sean Mitchell • 4 min read • Tue, 7th Oct 2025

Global Stories

IT support stories

Digital Transformation

ServiceNow buys Moveworks to build AI 'front door'

ServiceNow buys AI assistant specialist Moveworks to create a single conversational 'front door' into automated workflows across the enterprise.

By Sean Mitchell • 4 min read • Wed, 17th Dec 2025

Firewalls

SonicWall rolls out AI chat & tools for self-service

SonicWall launches AI chat, unified search and tutorials to speed self-service support while keeping traditional help channels in place.

By Sean Mitchell • 4 min read • Mon, 15th Dec 2025

Unified Communications

Riverbed unveils AI tool to automate workplace IT support

Riverbed launches Aternity Self-Service, an Agentic AI tool that automates diagnosis and fixes for common workplace IT issues.

By Melvin Hipolito • 5 min read • Thu, 11th Dec 2025

eLearning

ASUS wins deal to supply 8,500 Chromebooks to ACT

ASUS and ASI Solutions will deliver over 8,500 rugged Flip/Touch Chromebooks to ACT public schools in a major 2026 hardware refresh.

By Melvin Hipolito • 4 min read • Wed, 10th Dec 2025

Digital Transformation

AI-led workplaces twice as likely to beat revenue goals

Firms that embed AI in digital workplace tools are twice as likely to beat revenue goals, as gaps widen with slower-moving rivals.

By Melania Watson • 4 min read • Wed, 10th Dec 2025

Storage

Cohesity earns top Cisco award for durable growth & innovation

Cohesity wins Cisco SolutionsPlus top partner award for 2025, recognised for growth, innovation and joint data protection and AI solutions.

By Melania Watson • 2 min read • Fri, 5th Dec 2025

Data governance

Zendesk integrates AI-powered tools into Microsoft 365

Zendesk integrates AI-powered support tools into Microsoft 365, enabling seamless employee service in IT, HR and Finance within familiar apps.

By Jake MacAndrew • 3 min read • Fri, 21st Nov 2025

Virtualisation

Rackspace unveils AI Launch Pad to streamline enterprise adoption

Rackspace Technology launches AI Launch Pad, a private-cloud service to help businesses overcome AI adoption challenges and boost returns across sectors.

By Melvin Hipolito • 3 min read • Thu, 20th Nov 2025

Digital Transformation

Silicon Labs saves 50% on SAP costs with Rimini Street deal

Silicon Labs cuts annual SAP support costs by 50% through a multi-year deal with Rimini Street, enhancing system stability and AI-driven ERP upgrades.

By Sean Mitchell • 3 min read • Wed, 19th Nov 2025

Data Protection

SOTI upgrades platform to boost retail device security & speed

SOTI upgrades its ONE Platform to enhance device security, speed, and operational visibility, helping retailers boost efficiency and meet rising consumer expectations.

By Sean Mitchell • 3 min read • Thu, 13th Nov 2025

Breach Prevention

User error named top IT problem as survey reveals odd mishaps

A SolarWinds survey reveals user error as the top IT issue, disrupting work for 33% of global IT professionals surveyed.

By Jed Nykolle Harme • 3 min read • Thu, 30th Oct 2025

Software-as-a-Service

TeamViewer & Salesforce launch AI-powered IT support integration

TeamViewer and Salesforce have unveiled an AI-powered integration for IT support, aiming to streamline remote assistance and boost digital workplace productivity.

By Sean Mitchell • 3 min read • Wed, 15th Oct 2025

Stories from Other Regions

IT support stories

DevOps

Cegal expands UK tech apprenticeships & mentoring schemes

Cegal boosts UK tech apprenticeships and mentoring with Microsoft-backed training to tackle IT skills gaps and fast-track new talent.

By Catherine Knowles • 5 min read • Fri, 12th Dec 2025

Digital Transformation

Q&A: How software waste and complexity are undermining the UK's productivity ambition

UK firms waste 20% of software spend and lose 7% of revenue to complexity, hindering productivity amid the Autumn Budget's focus on efficiency.

By Simon Hayward • 5 min read • Thu, 4th Dec 2025

Network Infrastructure

Zyxel donates over 1,100 devices to boost Taiwan non-profits

Zyxel Networks has donated over 1,100 networking devices and software licences to 120 Taiwanese non-profits, boosting digital transformation and services.

By Catherine Knowles • 3 min read • Fri, 14th Nov 2025

Data Analytics

Air IT Group focuses on automation to drive SME technology growth

Air IT Group unveils a new automation-focused strategy and omnichannel platform to boost technology adoption and growth for UK SMEs facing economic pressures.

By Shannon Williams • 4 min read • Sat, 25th Oct 2025