Stories by Daniel Harding
Why the Government should encourage contact centres to call Australia home
Fri, 7th May 2021
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crm
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uc
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martech
Locally based contact centres are good for the country and better for business, writes MaxContact director of operations for Australia Daniel Harding.
Five contact centre planning mistakes and how to avoid them
Thu, 11th Feb 2021
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crm
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uc
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devops
Is upgrading your contact centre on the agenda for 2021? Here are five common mistakes to avoid for a successful transformation.
How to optimise contact centres for 2021 and beyond
Mon, 30th Nov 2020
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crm
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uc
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martech
2020 has been a challenging year for businesses worldwide. As we approach 2021, here are four key areas for contact centre optimization.
It’s not in the post: How an SMS document platform can streamline the contact centre
Fri, 7th Aug 2020
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uc
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cx
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martech
Switching from traditional mail to an SMS document platform can save contact centres time and money, cutting costs by as much as AUD $275,000 monthly.
How to implement a cloud contact centre that boosts efficiency & customer experience
Mon, 1st Jun 2020
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crm
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uc
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digital transformation
If you're considering an overhaul of your contact centre, a strategic approach and meticulous planning will help you get maximum return on your investment.
Improving contact centre performance during times of peak demand
Mon, 13th Apr 2020
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crm
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uc
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data analytics
As virus-related uncertainty spreads, financial firms face surging calls to contact centres. Enhancing efficiency is vital to maintaining customer satisfaction.