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Case management stories - Page 5
50-plus RPA use cases
Fri, 21st Oct 2022
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digital transformation
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rpa
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cybersecurity
When you're looking to maximise ROI from digital transformation and begin automating quickly, RPA is a great place to start.
Exabeam introduces cloud-native portfolio of New-Scale SIEM
Tue, 18th Oct 2022
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ransomware
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siem
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biometrics
The company moves beyond legacy SIEM and introduces cloud-scale security log management, powerful behavioural analytics, and automated investigation products.
Video: 10 Minute IT Jams - An update from Cydarm
Wed, 5th Oct 2022
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ransomware
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phishing
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physical security
Vaughan Shanks joins us today to discuss how Cydarm helps enterprises achieve cyber resilience and why this is crucial in today's hybrid working world.
Proofpoint launches Intelligent Compliance Platform
Fri, 26th Aug 2022
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uc
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risk & compliance
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ai
Proofpoint has announced the launch of its Intelligent Compliance Platform, offering enterprises modern regulatory compliance safeguards.
SAS is a leader in anti-money laundering - Forrester
Mon, 18th Jul 2022
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fintech
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sas
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aml
The latest Forrester report revealed that SAS received the highest score in the anti-money laundering category of 15 vendors.
OutSystems platform chosen as part of ADF contract
Thu, 30th Jun 2022
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apm
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lcnc
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software development
OutSystems' low-code development platform has been chosen for the AUD$299m JP2060 Phase 4 contract awarded to Leidos Australia by the Australian Defence Force.
Hyland enables digital evolution with latest updates
Thu, 30th Jun 2022
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document management
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ecm
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cx
The new product functionality seeks to help organisations advance employee and customer experience initiatives.
Zendesk announces new conversational CRM solutions
Tue, 17th May 2022
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crm
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network infrastructure
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cx
Zendesk unveils new solutions for customer relationship management and employee experience at its flagship conference, Relate.
Zendesk launches customer service and employee experience offering
Fri, 13th May 2022
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crm
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martech
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hcm
Zendesk unveils new solutions that focus on conversations in customer relationship management, as well as a new employee experience offering.
Top 10 government technology trends for 2022 revealed
Wed, 23rd Feb 2022
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cloud services
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government
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modernisation
Gartner has identified the top 10 government technology trends for 2022, guiding public-sector leaders in digital transformation.
Gartner's top 10 government technology trends for 2022
Tue, 22nd Feb 2022
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digital transformation
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government
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public sector
Gartner has identified the top 10 government tech trends for 2022, advising leaders on digital transformation and mitigating disruption risks.
SugarCRM introduces playbook functionality thanks to AddOptify acquisition
Fri, 4th Feb 2022
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crm
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martech
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sugarcrm
SugarCRM introduces integrated playbook functionality for guided selling and advanced CRM automation, enabling users to automate processes and workflows.
Fujitsu Australia chosen to roll out new system for SA Department for Correctional Services
Wed, 12th Jan 2022
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digital transformation
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fujitsu
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information management
Fujitsu Australia chosen to provide iSAFE system for South Australia's Department for Correctional Services in major digital transformation project.
Pega named a leader in Digital Process Automation
Thu, 16th Dec 2021
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digital transformation
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pegasystems
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analyst report
Pegasystems has been named a Leader in Digital Process Automation (DPA) software by Forrester, scoring highest in the current offering category.
OpenText integrates further with Salesforce and Microsoft 365
Tue, 26th Oct 2021
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saas
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data analytics
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martech
OpenText releases its most comprehensive update to the OpenText Content Cloud as part of the Cloud Editions 21.4 launch at OpenText World.
TIBCO launches new cloud capabilities to support digital transformation
Tue, 5th Oct 2021
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digital transformation
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tibco
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case management
TIBCO Software has announced three key additions to its TIBCO Cloud offering: TIBCO Cloud Discover, TIBCO Cloud Composer, and TIBCO LABS Gallery.
Laser focus on customer-oriented tech top priority for customer service industry - report
Tue, 17th Aug 2021
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crm
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cx
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martech
CSS leaders are rapidly investing in emerging customer-focused technologies, according to new research from Gartner.
CrowdStrike announces new integrations as enterprises struggle to secure operations
Fri, 28th May 2021
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multi-cloud
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partner programmes
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ai security
CrowdStrike has partnered with Rapid7, Google Cloud, ExtraHop, and Siemplify to strengthen its IT security solutions.
Why extended detection and response is a 'movement'
Fri, 12th Feb 2021
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advanced persistent threat protection
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risk & compliance
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ndr
Fuelling its momentum as a movement fast gaining traction, Gartner called XDR the number one trend CISOs should understand to strengthen security initiatives.
Gartner highlights six ways to improve customer experience with VoC solutions
Mon, 28th Dec 2020
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crm
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cx
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martech
Gartner outlines six steps for customer service leaders to implement voice of the customer solutions for better CX management.