Conversational Automation stories
Kore.ai launches XO Express platform for AI chatbots & centres
Fri, 2nd Aug 2024
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uc
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genai
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ai
Kore.ai has launched XO Express, enabling businesses to build AI chatbots and contact centres without technical expertise, making advanced AI accessible to all.
Yellow.ai launches generative AI driven DAP and rebrand
Thu, 27th Apr 2023
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uc
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cx
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martech
Yellow.ai launches its Dynamic Automation Platform with generative AI, reducing operational costs by 60%. Rebranding includes new logo and website design.
Vonage named Leader for conversational cloud by Opus
Tue, 11th Apr 2023
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edutech
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uc
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digital transformation
Vonage named Leader by Opus Research in Conversational Cloud report for its comprehensive cloud communications solutions.
Atturra brings on new vendor partnerships to support business growth
Wed, 15th Feb 2023
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uc
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partner programmes
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payment technologies
Atturra announces new partnerships to meet customer demand for conversational voice AI, accounts payable automation, and mobile payments solutions.
NICE launches a conversational CX with ChatGPT-enabled CXone
Wed, 1st Feb 2023
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uc
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cx
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martech
Integrating CXone Expert and OpenAI's generative modelling enables consumers to resolve issues with human-friendly automated self-service.
Freshworks integrates conversational AI in CX/CRM solutions
Fri, 4th Nov 2022
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crm
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uc
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cx
The upcoming launch includes updates to Freshchat, Freshdesk, Freshmarketer and Freshsales to help companies automate the entire customer lifecycle.
Exclusive: Uniphore shares how Conversational AI can be the key to business success
Fri, 30th Sep 2022
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uc
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martech
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partner programmes
Conversational AI and Automation are vital tools to help further promote organisational cohesion and communication, and Uniphore is leading the charge.
Mindfields, Uniphore partner for greater client offerings
Fri, 22nd Apr 2022
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uc
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cx
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martech
Mindfields partners with Uniphore to enhance conversational automation offerings, boosting customer satisfaction and aiding post-pandemic recovery.
Video: 10 Minute IT Jams - An update from Uniphore
Mon, 21st Feb 2022
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uc
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partner programmes
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open source
Uniphore's Ravi Saraogi discusses how conversational automation tech is transforming call centres in the Asia-Pacific region.