Customer experience news stories - Page 14
Optus inks deal with NiceInContact to ramp up customer experience
Optus Business has expanded its long-standing relationship with NICE with the closing of a new, customer experience focused deal.
Why the future of customer experience is both human and machine
Touchpoint's CEO says when it comes to customer experience don’t believe the ‘robot revolution’ will happen overnight.
Five ways Aussie retail can survive the arrival of Amazon
“There’s no pushy salesperson trying to convince you to spend all your hard earned money – that’s not retail.”
Genesys appoints Tony Winterbottom to lead its government division
The former Teradata executive will help the customer experience provider grow its presence within the A/NZ public sector.
How to regain customers' trust after a CX failure
From long call waiting times after various outages, less than desirable customer service ratings, or system crashes, there are a number of lessons to be learned if brands are to set themselves up for success in 2018.
Research: how to respond to changing customer expectations
Having an effective omnichannel digital marketing approach is incredibly important for keeping up with the increasingly insatiable demands of modern customers.
Exclusive: Amazon bringing massive CX opportunities for local channel
Amazon is coming – and it’s bringing with it a ‘massive’ opportunity for the local IT reseller community, Frost & Sullivan says.
How telcos can win the CX race
Maintaining a high standard of CX is now the key differentiating factor between industry leaders and laggards.
Lifebroker and Jade Software launch Facebook chatbot for life insurance quote comparisons
Alfred is currently live in-market following a three-month development period and customer pilot process.
Survey shows companies with best tech also have best customer experience
A new survey has revealed a clear connection between customer experience and technology adoption - but human capital is still very important.
Promapp teams up with Kiwi agriculture & farming company
Promapp’s integration with SharePoint and Microsoft Dynamics will eventually support the sharing of processes to external suppliers.
Customers will turn their backs if data breach disclosure isn't done right - survey
Of 3035 customers worldwide, 43% said they would never return to a company following a data breach and poor rectification methods.
SAP bulks up customer identity and access management with Gigya buy
SAP is acquiring customer identity and access management platform vendor Gigya to ramp up its Hybris eCommerce platform’s capabilities.
Avaya A/NZ expands local reach with new appointments
The new hires are expected to drive growth A/NZ markets and maintain strong partner relationships.
Cloud CX platform CXone now available in A/NZ
The solution is designed to act smarter and respond faster to ever-changing consumer expectations.
Vodafone NZ launches Red Connect service for Chinese customers
Vodafone New Zealand has launched a dedicated service for its Chinese customers, includingdedicated call centre staff, a WeChat account, and more.
Design and creativity underpin transformation to an experience business - Adobe
“The merging of online and offline experiences is a significant shift in the way organisations are thinking about customer experience.”
Get it right the first time: Customers want better, faster response to feedback
Qualtrics recently surveyed 1,100 respondents from Australia, New Zealand, Hong Kong and Singapore to explore key customer experience trends.
Qualtrics step up their automated CX solutions game with Qualtrics iQ
The company says this is the first step in eliminating the need for customer experience analysts and data scientists.
Dimension Data: Digital workplaces keep Kiwi businesses – and customers – happy
"We are working with other clients to look at how they can implement new technology such as artificial intelligence, machine learning and chatbots."
Going rogue: The challenges of AI in customer service
AI technologies are becoming increasingly sophisticated, and can add immense value to organisations — but they are by no means foolproof.
LogMeIn takes aim at CRM market with launch of Bold360
“The rise of digital, artificial intelligence and mobile-first lifestyles has changed how customers want to interact with their favourite brands."
Optimizing interconnection for hybrid apps is the key to greater customer experience
The future of application design is not dependent solely on serverless, containers, microservices, bots or some completely new technology.
Adobe Symposium 2017 kicks off at Sydney Opera House
The event will see over 2000 attendees from more than 25 brands discussing how they can use customer experience to differentiate themselves.