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Customer experience news stories - Page 14

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Customer experience
Optus inks deal with NiceInContact to ramp up customer experience
Optus Business has expanded its long-standing relationship with NICE with the closing of a new, customer experience focused deal.
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Customer experience
Why the future of customer experience is both human and machine
Touchpoint's CEO says when it comes to customer experience don’t believe the ‘robot revolution’ will happen overnight.
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Customer experience
Five ways Aussie retail can survive the arrival of Amazon
“There’s no pushy salesperson trying to convince you to spend all your hard earned money – that’s not retail.”
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Customer experience
Genesys appoints Tony Winterbottom to lead its government division
The former Teradata executive will help the customer experience provider grow its presence within the A/NZ public sector.
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Customer experience
How to regain customers' trust after a CX failure
From long call waiting times after various outages, less than desirable customer service ratings, or system crashes, there are a number of lessons to be learned if brands are to set themselves up for success in 2018.
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Customer experience
Research: how to respond to changing customer expectations
Having an effective omnichannel digital marketing approach is incredibly important for keeping up with the increasingly insatiable demands of modern customers.
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Contact Centre
Exclusive: Amazon bringing massive CX opportunities for local channel
Amazon is coming – and it’s bringing with it a ‘massive’ opportunity for the local IT reseller community, Frost & Sullivan says.
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Customer experience
How telcos can win the CX race
Maintaining a high standard of CX is now the key differentiating factor between industry leaders and laggards.
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Chatbots
Lifebroker and Jade Software launch Facebook chatbot for life insurance quote comparisons
Alfred is currently live in-market following a three-month development period and customer pilot process.
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Chatbots
Survey shows companies with best tech also have best customer experience
A new survey has revealed a clear connection between customer experience and technology adoption - but human capital is still very important.
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Customer experience
Promapp teams up with Kiwi agriculture & farming company
Promapp’s integration with SharePoint and Microsoft Dynamics will eventually support the sharing of processes to external suppliers.
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Customer experience
Customers will turn their backs if data breach disclosure isn't done right - survey
Of 3035 customers worldwide, 43% said they would never return to a company following a data breach and poor rectification methods.
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Customer experience
SAP bulks up customer identity and access management with Gigya buy
SAP is acquiring customer identity and access management platform vendor Gigya to ramp up its Hybris eCommerce platform’s capabilities.
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Customer experience
Avaya A/NZ expands local reach with new appointments
The new hires are expected to drive growth A/NZ markets and maintain strong partner relationships.
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Artificial Intelligence
Cloud CX platform CXone now available in A/NZ
The solution is designed to act smarter and respond faster to ever-changing consumer expectations.
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Customer experience
Vodafone NZ launches Red Connect service for Chinese customers
Vodafone New Zealand has launched a dedicated service for its Chinese customers, includingdedicated call centre staff, a WeChat account, and more.
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Customer experience
Design and creativity underpin transformation to an experience business - Adobe
“The merging of online and offline experiences is a significant shift in the way organisations are thinking about customer experience.”
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Customer experience
Get it right the first time: Customers want better, faster response to feedback
Qualtrics recently surveyed 1,100 respondents from Australia, New Zealand, Hong Kong and Singapore to explore key customer experience trends.
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Customer experience
Qualtrics step up their automated CX solutions game with Qualtrics iQ
The company says this is the first step in eliminating the need for customer experience analysts and data scientists.
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Customer experience
Dimension Data: Digital workplaces keep Kiwi businesses – and customers – happy
"We are working with other clients to look at how they can implement new technology such as artificial intelligence, machine learning and chatbots."
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Customer experience
Going rogue: The challenges of AI in customer service
AI technologies are becoming increasingly sophisticated, and can add immense value to organisations — but they are by no means foolproof.
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Customer experience
LogMeIn takes aim at CRM market with launch of Bold360
“The rise of digital, artificial intelligence and mobile-first lifestyles has changed how customers want to interact with their favourite brands."
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Customer experience
Optimizing interconnection for hybrid apps is the key to greater customer experience
The future of application design is not dependent solely on serverless, containers, microservices, bots or some completely new technology.
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Customer experience
Adobe Symposium 2017 kicks off at Sydney Opera House
The event will see over 2000 attendees from more than 25 brands discussing how they can use customer experience to differentiate themselves.