Service Cloud stories
The firm works with some of Australia's largest federal public service organisations, providing a range of services.
PagerDuty's Operations Cloud has introduced new automation capabilities and integrations to help teams navigate increasing digital complexity.
Salesforce has announced a range of new service innovations, utilising AI and cloud intelligence for better customer experiences.
Salesforce and DocuSign expand their partnership to build joint solutions that automate the contract process and improve collaboration with Slack.
OpenText releases its most comprehensive update to the OpenText Content Cloud as part of the Cloud Editions 21.4 launch at OpenText World.
Barracuda Networks has launched its cloud-native SASE platform, allowing businesses to control data access from any device.
The new workflows enable customer service teams to predict, route and solve customer needs, and offers new digital contact centre innovations.
Storage-as-a-service cloud solutions for multicloud deployments will be critical to ensuring higher availability of data and resilience.
Salesforce acquires Slack, creating a powerful alliance to deliver the next generation of digital apps and workflows for business.
VMware adds AI and self-driving features to its vRealize cloud management portfolio, supporting DevOps principles and automation.
Talend launches Winter 20 version of Talend Data Fabric, enhancing data intelligence with AI features, new cloud connectivity, and automated data scoring.
Atlancis Technologies pioneers OCP use in African ICT, enhancing innovation for its cloud platform, Servannah.
SaaS drives IT spend in ANZ with promises of lower TCO and easy deployment, but buyers should tread carefully.
Talend's Stitch Data Loader now supports Azure SQL Data Warehouse, offering a convenient way to import data into a cloud data warehouse in minutes.
Deloitte expands AWS services with CloudinIT team on board, enhancing Salesforce expertise and boosting Deloitte Digital in NZ from February 2019.
Recently I had the opportunity to discuss the implications and implementations of AI within enterprise with Bluewolf ANZ MD Gavin Diamond.
Bluleader helps organisations drive better ROI on existing SAP ERP investments by extending the data model on a seamless, single platform experience.
Huawei's FusionCube hyper-converged infrastructure tops the Chinese market, showcasing industry recognition and superior cloud platform solutions.
Salesforce partners with AWS to accelerate digital innovation in Australia, enhancing customer experiences with cloud infrastructure.
Zettagrid triumphs at BCI Awards with SecondSite, uplifting disaster recovery solutions to bolster organisational resilience.
