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Service Cloud Stories - Page 2

Australian Stories

Service Cloud stories

Australia Post signs digital transformation deal with Salesforce
Customer Relationship Management

Australia Post signs digital transformation deal with Salesforce

Australia Post partners with Salesforce for a comprehensive digital transformation strategy, aiming to improve customer service across all sectors with AI integration.

By Sean Mitchell • 3 min read • Thu, 29th Feb 2024
Vonage to boost Southern Cross Credit Union's customer support
Unified Communications

Vonage to boost Southern Cross Credit Union's customer support

Southern Cross Credit Union (SCCU) partners with global cloud communications firm, Vonage, enhancing their customer support system in Australia by employing Vonage Fusion's UCaaS and CCaaS solutions.

By Kaleah Salmon • 3 min read • Wed, 14th Feb 2024

Global Stories

Service Cloud stories

Absoft integrates Salesforce Service Cloud in service delivery upgrade
Data Analytics

Absoft integrates Salesforce Service Cloud in service delivery upgrade

Absoft, a UK-based SAP firm, heightens customer experience by integrating Salesforce Service Cloud into its service delivery operations, optimising operations and modernising client services.

By Kaleah Salmon • 3 min read • Wed, 21st Feb 2024
Salesforce & AWS enhance partnership with cross-platform integration
Storage

Salesforce & AWS enhance partnership with cross-platform integration

Salesforce and AWS amplify their strategic partnership, enabling cross-platform integration to simplify data management and utilise AI technologies. .

By Shannon Williams • 3 min read • Fri, 1st Dec 2023
TeamViewer integrates Tensor with SAP Service Cloud for efficient customer service
Data Protection

TeamViewer integrates Tensor with SAP Service Cloud for efficient customer service

TeamViewer's Tensor is now integrated with SAP Service Cloud, improving customer service efficiency and data security.

By Imee Dequito • 3 min read • Thu, 9th Nov 2023
Rimini Street extends support for ClickSoftware users
Data Analytics

Rimini Street extends support for ClickSoftware users

The expanded solution enables Salesforce ClickSoftware on-premises licensees to maximise the value of their mission-critical ClickSoftware investments.

By Catherine Knowles • 3 min read • Thu, 19th Oct 2023
Alibaba Cloud promotes sustainability and inclusion at the Asian Games with new web app
Clean technologies

Alibaba Cloud promotes sustainability and inclusion at the Asian Games with new web app

Alibaba Cloud introduces a web app promoting sustainability and inclusivity at the Asian Games and Asian Para Games.

By Sean Mitchell • 3 min read • Wed, 4th Oct 2023
Salesforce ecosystem, powered by AI, to create 11 million jobs
Data Analytics

Salesforce ecosystem, powered by AI, to create 11 million jobs

Salesforce's partner ecosystem will create a net gain between 2022 and 2028 of more than $2 trillion in business revenues and 11.6 million jobs.

By Shannon Williams • 3 min read • Thu, 14th Sep 2023
Fivetran appoints Rachel Thornton as CMO
Public Relations

Fivetran appoints Rachel Thornton as CMO

Rachel Thornton joins Fivetran as the new Chief Marketing Officer, bringing 25 years of B2B tech experience from companies like Amazon and Salesforce.

By Imee Dequito • 2 min read • Wed, 14th Jun 2023
Crux to launch SaaS platform making data prep 10x faster
Software-as-a-Service

Crux to launch SaaS platform making data prep 10x faster

Crux has launched the Crux External Data Platform, a self-service cloud platform that automates onboarding of external datasets for enterprises.

By Kaleah Salmon • 3 min read • Thu, 18th May 2023
Yellow.ai launches generative AI driven DAP and rebrand
Unified Communications

Yellow.ai launches generative AI driven DAP and rebrand

Yellow.ai launches its Dynamic Automation Platform with generative AI, reducing operational costs by 60%. Rebranding includes new logo and website design.

By Catherine Knowles • 4 min read • Thu, 27th Apr 2023
Vonage adds Salesforce Shield Security in its contact centre
Data Analytics

Vonage adds Salesforce Shield Security in its contact centre

The solution adds additional business compliance and security features, optimizing customer engagement from a single platform.

By Gaurav Sharma • 3 min read • Fri, 6th Jan 2023
Salesforce introduces new Customer 360 innovations
Customer Relationship Management

Salesforce introduces new Customer 360 innovations

Salesforce has introduced new Customer 360 innovations, which are set to provide companies with better automation and intelligence technologies.

By Mitchell Hageman • 3 min read • Thu, 15th Sep 2022
Salesforce announces new innovations for financial services
Unified Communications

Salesforce announces new innovations for financial services

Salesforce launches AI-powered financial services, offering targeted automation for better customer service and operational efficiency.

By Jessie Chiang • 3 min read • Tue, 5th Jul 2022

Stories from Other Regions

Service Cloud stories

Commvault expands its offerings on Salesforce AppExchange
Data Protection

Commvault expands its offerings on Salesforce AppExchange

Commvault's customers benefit from the security and scalability of enterprise-grade metallic data protection as a service for Salesforce sandbox environments.

By Gaurav Sharma • 3 min read • Tue, 18th Jul 2023
Web3 startup Impossible Cloud certifies new data centre
Hyperscale

Web3 startup Impossible Cloud certifies new data centre

New location bolsters EU geo-fencing, scalability, compatibility, GDPR compliance, ease-of-use and more for Impossible Cloud's decentralized solution.

By Gaurav Sharma • 3 min read • Fri, 19th May 2023
Dubber and Virgin Media O2 expand unified comms partnership
Unified Communications

Dubber and Virgin Media O2 expand unified comms partnership

The expanded partnership gives customers an increased range of mobile recording services and access to connected systems via one platform.

By Catherine Knowles • 3 min read • Fri, 3rd Mar 2023